Hi there! I see you're having trouble registering or signing in to the Go Kinetic app. Let's get to the bottom of this together. Can you tell me a bit more about what happens when you try to register or sign in? For example, do you get any error messages? Also, have you tried both the app and the website, or just one of those?

Meanwhile, here are some straightforward steps you can try:

1. Double-check your internet connection is stable. Sometimes a weak connection can interrupt registration or login.
2. If using the app on your Windows device with WebKit, try closing the app completely and reopening it.
3. If that doesn’t help, uninstall the app and then reinstall it fresh from the official source. This can clear any corrupted data that might block login or registration.
4. Try registering or signing in on the Go Kinetic website directly at my.gokinetic.com to see if the issue is app-specific.
5. Make sure your browser and the app are updated to the latest version supported on Windows 10.

If you see any specific error messages during these steps, please share those exactly, and I can dig deeper into those. How does that sound?

Also, are you trying to create a new account or sign in to an existing one? That info will help me tailor the next steps.

Trying to create a new account. I can go through all the steps and then I get registation failed window

Thanks for sharing that you’re trying to create a new account but get a “registration failed” window at the end. That helps narrow it down.

This “registration failed” message can sometimes be connected to server-side issues or connectivity problems during the registration process. Here’s what I recommend trying next:

1. Verify you have a strong, stable internet connection: If possible, switch from Wi-Fi to a wired connection or a different network to rule out network issues.

2. Try registering from the Go Kinetic website instead of the app: Go to https://my.gokinetic.com/consumer/registration/index/ and attempt signing up there. Some users have found success with the web route if the app registration hits a snag.

3. Clear your browser cache and cookies before trying the website registration: Since you mentioned WebKit on Windows 10, clearing cache helps if old session data is causing conflicts.

4. Try again after uninstalling and reinstalling the app: This ensures the app is fully updated and has no corrupted installation files.

5. Check for any current known server issues or outages: Sometimes backend systems can prevent new registrations temporarily. I didn’t find recent official outages but checking community forums such as Reddit for similar reports can help — some users have reported intermittent signup errors in the past1.

6. Make sure all required registration fields are filled correctly: Double-check that your password meets all criteria and your email is valid.

If you’ve tried these and still see the same registration failed window, do you happen to have the exact error message or any error code displayed? That can provide a more specific clue.

Would you like me to guide you step-by-step through trying the web registration now?

Now its saying you have all ready been preregistered, check your email. I get nothing on my email

Thanks for letting me know about the preregistration message and that you’re not receiving the email. That’s actually a common hiccup that usually has a few straightforward fixes. Here’s what I would suggest next:

1. Check your Spam or Junk email folder: Often the preregistration or confirmation email from Go Kinetic might be mistakenly filtered there by your email provider.

2. Verify your email address spelling: When preregistering, a small typo in the email could redirect the confirmation email elsewhere.

3. Add Go Kinetic’s email address to your email’s safe sender list or contacts: This helps ensure their emails don’t get blocked or filtered out.

4. If you use an email client or custom filters, temporarily disable those: Sometimes rules or filters block or redirect incoming emails.

5. Wait a bit and try resending the confirmation email: There can be slight delays in email delivery. If the registration page has a “resend email” option, use that.

6. Try using an alternative email address if possible: This helps determine if the issue is with the email service.

If you still don’t get the preregistration email after these steps, I recommend contacting Go Kinetic support directly. They can look into your account status and resend or manually activate the preregistration. You can reach them via their business support page or email: [email protected].

Would you like me to help guide you through any of these steps now? Also, what email service are you using (e.g., Gmail, Outlook, Yahoo)? That info can help me provide tailored tips on finding missing emails.