Hi there! I understand you’re experiencing an issue where the audio, especially voices, fade out while using the Indianapolis WTHR app. Let’s work together to get this sorted out.

To start, could you tell me a bit more? For example:
- Does the audio fade out during live broadcasts, recorded videos, or both?
- Is this happening all the time or intermittently?
- Are you using headphones, speakers, or Bluetooth audio devices?
- Have you noticed if this issue happens only on the WTHR app or other apps/browsers as well?

In the meantime, I’ll walk you through some initial troubleshooting steps specific to your Windows 10 device with WebKit browser setup:

1. Check Volume Settings:
- Click the speaker icon on your taskbar and make sure the volume is up.
- Also, right-click the speaker icon, select “Open Volume mixer,” and check if the WTHR app or browser isn’t muted or set to low volume separately.

2. Disable Audio Enhancements:
- Sometimes audio enhancements can cause audio fluctuations.
- Right-click the speaker icon, pick “Sounds” > go to the “Playback” tab.
- Select your output device (speakers/headphones), click “Properties.”
- Go to the “Enhancements” tab and check “Disable all enhancements,” then click OK.

3. Clear Browser Cache:
- Since you’re on WebKit, clearing cache can help if corrupted files are causing sound glitches.
- Go to your browser’s settings > Privacy > Clear browsing data, then clear cached images and files.

4. Update Audio Drivers:
- On Windows 10, open Device Manager > Sound, video and game controllers.
- Right-click your audio device and select “Update driver.”
- Choose to search automatically for updated software.

5. Test with Another Browser or Device:
- If possible, try watching WTHR content on a different browser (like Chrome or Edge) or device to see if the issue persists.

If after trying these, the voice audio still fades out, it could be a problem on the app’s streaming or encoding side. In that case, I would recommend contacting the app support directly at [email protected] to report the behavior, ensuring they can investigate audio streams in more detail.

Let me know how these steps go, and if you find any changes or patterns! Are you satisfied with the solution I provided so far?

Audio goes out. I am not talking about Apps, I mean on the television screen while you are watching

Thanks for clarifying that your audio problem—voices fading out—is happening on your television while watching 13 WTHR, not in an app or browser. That really helps narrow down the issue.

Since this is a TV audio problem with WTHR's broadcast on channel 13, let's look at some possibilities:

1. Check Your Antenna or Cable Connection
- If you’re using an antenna, signal issues can cause audio dropouts or fading. Make sure the antenna is positioned well, ideally near a window or higher up without obstruction.
- If using cable or satellite, check the cable connections to your TV and receiver box for snug, clean connections.
- Sometimes, interference or weak signal can cause audio to fade, especially on VHF channels like 133.

2. Run a Channel Signal Strength Test
- Many TVs have a feature in their settings to check signal strength and quality. This can tell you if the TV is receiving a weak or variable signal that could cause audio issues.

3. Try Rescanning Channels
- On your TV’s menu, find the option to rescan or auto-tune channels. This can refresh your lineup and sometimes fix glitches in receiving the station.

4. Check TV Audio Settings
- Ensure your TV’s audio settings aren’t set for some special modes like “surround sound” or “night mode” which might reduce volume or fade audio.
- Try setting audio mode to “standard” or “stereo.”

5. Test Other Channels
- Do other channels have normal consistent audio? If the problem is only with WTHR channel 13, it points more to a signal/broadcast issue.

6. Known Transmitter or Broadcast Issues
- WTHR has had past transmitter problems causing audio or signal outages6.
- You might want to check WTHR’s official website or social media for announcements about current technical problems or outages.

If you try these steps and the audio still fades out only on channel 13, it may be best to contact your TV provider (antenna supplier, cable company) or WTHR directly at their contact information here: 317-655-5740 or via their website contact form to report the issue2.

Would you like me to guide you through any of these steps to check your TV settings or antenna setup specifically? Are you satisfied with the solution I provided so far?

Audio issue only on Channel 13 not other channels

Thanks for letting me know the audio issue happens only on Channel 13 during TV viewing. Given that other channels sound fine, this strongly suggests a problem with the Channel 13 broadcast signal or your reception of it.

Here’s what I recommend next:

1. Check for Signal Issues Specific to Channel 13:
- Channel 13 broadcasts on a VHF frequency, which can be more sensitive to antenna placement and interference compared to UHF channels. Even if your antenna is fine for other channels, slight positioning changes can help Channel 13 reception. Try adjusting your antenna higher or near a window, aiming it toward the broadcast tower if you know its direction.
- If you have an amplifier (a signal booster), try turning it off or on to test if it improves Channel 13 audio. Sometimes amplifiers create distortion on VHF channels.2

2. Rescan/Refresh Your Channels:
- Running a channel scan on your TV again can help your TV better tune into Channel 13, especially if the station made recent changes or the TV lost perfect tuning for it.

3. Check WTHR Status or Contact Them:
- There have been past instances of WTHR experiencing technical or transmitter issues affecting their over-the-air signal and audio3.
- You can check WTHR’s official site or social media for any current broadcast issues or contact them directly at 317-655-5740 or through their website’s contact page: https://www.wthr.com/contact-us

4. Try an Alternate Source:
- If you still want to watch Channel 13’s local news live with reliable audio, consider using the 13 WTHR mobile app or their website live stream temporarily1 4.

If after these checks you still have fading or no audio only on Channel 13, the issue is most likely due to broadcast or reception problems beyond your TV itself.

Would you like me to walk you through antenna adjustment tips or channel rescanning on your specific TV model? Are you satisfied with the solution provided so far?