Hi! I see you’re having trouble with LEVELING crashing right at the beginning before reaching the main page. That definitely interrupts your experience, and I’m here to help you get it sorted out.

To start, could you tell me a bit more about when exactly the crash happens? For example, is it right after you open the app, during a loading screen, or when you try to tap something specific like "Start" or "Play"?

Meanwhile, here are some initial steps to try on your iPhone (iOS 18.5) that can often resolve app crashes early on:

1. Force Close and Relaunch the App:
- Swipe up from the bottom (or double-click the home button if you have one) to bring up the app switcher.
- Find LEVELING and swipe it away to close it fully.
- Reopen the app to see if it loads properly.

2. Restart Your iPhone:
- Sometimes a simple restart clears temporary glitches. Hold the side button and either volume button, then slide to power off.
- Turn it back on and try the app again.

3. Check for App Updates:
- Open the App Store, tap your profile icon at the top right, and scroll to see if LEVELING has an update available.
- Installing the latest version often fixes bugs causing crashes.

4. Free Up Storage and Restart the App:
- Low storage can cause apps to misbehave. Go to Settings > General > iPhone Storage and check available space.
- If it’s low, try deleting unused apps or files, then restart LEVELING.

5. Reinstall the App (If nothing else worked):
- Press and hold LEVELING’s icon, tap “Remove App,” then “Delete App.”
- Go back to the App Store and reinstall it.

If you’ve tried these and the crash persists, it could be related to specific app data or compatibility issues that may require deeper troubleshooting like clearing cache or checking for OS conflicts.

Could you let me know if any of the above fixes helped or if you already tried some? Also, any error messages or unusual behavior you noticed during the crash could be really useful.

Looking forward to your update so we can get this sorted! Are you satisfied with the solution I provided so far?

Loading screen crash

Thanks for letting me know that the crash happens specifically on the loading screen. This helps narrow things down!

Since you’re using LEVELING on an iPhone with iOS 18.5, here are some tailored steps to try addressing loading screen crashes:

1. Check for Background Apps
Sometimes, having many apps running in the background can strain your phone’s memory and cause the game to crash during loading. Try closing all other apps by swiping up the app preview in the app switcher.

2. Clear Cache and Temporary Data
iOS doesn’t allow manual clearing of app cache like Android, but reinstalling the app effectively clears any corrupted temporary files that might cause loading issues:
- Press and hold the LEVELING app icon, tap “Remove App,” then confirm “Delete App.”
- Restart your iPhone to clear any residual data.
- Reinstall LEVELING from the App Store.

3. Check Network Connection
If LEVELING fetches data during loading, loading screen crashes can happen due to unstable internet.
- Try switching between Wi-Fi and cellular data to see if crash persists.
- You can also reset your network settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings (note this will erase saved Wi-Fi passwords).

4. Update iOS & LEVELING
Make sure both your iOS and the LEVELING app are updated to the latest versions, as updates often fix crash bugs.

5. Disable VPN or Proxy
If you’re using a VPN or proxy on your iPhone, try disabling it, as some network routes can interfere with game data loading.

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If you’ve tried reinstalling and the network switch but the problem still happens, it could be related to a compatibility hiccup between the app version and iOS 18.5 or a server-side issue affecting loading. In that case, I would recommend:
- Checking for app updates regularly, as the developers might release a patch.
- Letting me know if you see any specific error messages on the loading screen crash.
- Confirming whether you can access any part of the app before it crashes, such as a settings menu.

Would you mind trying the reinstall and network steps above, then letting me know how it goes? I’m here to keep helping until we get LEVELING running smoothly for you.

Are you satisfied with the solution I provided so far?

Did not fix issue

Thank you for letting me know the crash on the loading screen still isn’t fixed after trying the usual steps. At this point, since it’s persistent despite reinstalling and network troubleshooting, I want to explore a couple more possibilities with you:

1. App Compatibility Check:
Sometimes apps can have issues running on specific iOS updates or device models temporarily. Are you using the latest version of LEVELING from the App Store? Also, do you notice if the app has any notes about iOS 18.5 compatibility in its update description?

2. Check for Account or Server Issues:
If the loading involves connecting to LEVELING’s servers, server outages or account access problems could cause crashes. Could you try logging out (if possible) and back into your account or see if LEVELING has a status page online to confirm server health?

3. Look for Error Details:
When it crashes at loading, do you see any error message or code? Sometimes a crash report can give clues.

4. Device Storage & System Health:
Beyond free space, if your device storage is nearly full or your iPhone has background system issues, that can affect app launches. Could you check in Settings > Battery if any app shows unusual activity or drain? Also, you might consider backing up and then restoring your iPhone as a more thorough fix.

5. Contact LEVELING Support Directly:
If all else fails, the problem could be specific to your account or device combination. Reaching out to LEVELING’s official support with crash logs from your iPhone can help developers pinpoint the cause.

Since this issue is quite persistent, I also checked for recent community discussions or fixes, but there aren’t any widely reported or new solutions specific to your loading crash scenario yet1.

Would you like guidance on how to obtain crash logs from your iPhone to share with LEVELING support? Or any help contacting them?

Let me know what you prefer, and I’m here to support you further. Are you satisfied with the solution so far?