If the Bestplay app is not working and you want to request a refund, here’s what you should do based on the most reliable procedures and user experiences:

1. Check the Platform of Purchase

- If you bought the app or made in-app purchases through the Google Play Store, you can request a refund directly via Google14.
- If you used another platform or paid Bestplay directly, your best option is to contact the app’s support team5.

2. Google Play Store Refund Process

- You can request a refund within 48 hours of purchase via Google Play1. If it’s been longer, Google may not process it, and you’ll need to contact the app developer1.
- How to request a refund:
1. Visit the Google Play refund page and select Request a refund.
2. Confirm your Google account and select the Bestplay purchase.
3. Choose the reason for your refund and provide details if necessary.
4. Submit your request. You’ll get a confirmation email and a final decision within up to four days12.
- Refunds are usually returned to your payment method within a few days if approved12.

3. Contact Bestplay Support

- If Google denies your request or you are outside the 48-hour window, contact Bestplay’s customer support directly. Many users report issues with payouts and account access and have been advised to use support channels inside the app or via their official website5.
- Make sure to explain your issue clearly, provide purchase details, and request a refund if you believe you are owed one5.

4. Common User Experiences

- Several users have experienced payout issues, app lockouts, and unresponsive support, with some describing Bestplay as unreliable with honoring refunds and withdrawals56.
- If you cannot get a response from customer support or the issue persists, consider filing a complaint with your payment provider (such as your credit card company or PayPal) for a chargeback, especially if you believe you were scammed5.

In summary:
Start by requesting a refund through Google Play if your purchase was recent. If unsuccessful, reach out to Bestplay support directly, and, as a last resort, dispute the charge with your payment provider if you receive no resolution145.