I’m sorry to hear that you’re having trouble with MyMTN! Let’s get this sorted out together. Can you please provide a bit more detail about what specifically is not working? For example, are you having issues with logging in, or is the app not loading at all?

Your device runs on Android 10, so I want to make sure we troubleshoot effectively. If you can share more, that would really help us get to the bottom of this!

I'm having issues with logging in

Thank you for the clarification! Let’s work through the login issues you're experiencing with MyMTN. Here are some steps we can follow:

1. Check Your Credentials: Ensure that you're entering the correct username and password. Sometimes a small typo can cause login problems.

2. Reset Password: If you're unsure about your password, you can use the "Forgot Password?" link on the login page to reset it.

3. Clear Cache and Data: Sometimes, old data can interfere with the app. Go to your device's Settings > Apps > MyMTN > Storage, and then click on Clear Cache and Clear Data. This will refresh the app.

4. Update the App: Ensure that MyMTN is updated to the latest version. You can do this by visiting the Google Play Store, searching for MyMTN, and checking if there's an update available.

5. Restart Your Phone: A simple restart can sometimes fix any temporary issues.

6. Check Network Connection: Make sure you have a stable internet connection. Try switching from mobile data to Wi-Fi, or vice versa, to see if that helps.

If you try these steps and are still experiencing trouble, please let me know, and we can dig a little deeper or consider other options!

MyMTN is not working completely

Thanks for your patience! Based on what you've shared, it sounds like we might need to do some troubleshooting to get the MyMTN app working for you again. Here’s what we can try:

1. Restart Your Device: Sometimes simply powering off your device and turning it back on can resolve issues. Go ahead and give that a try.

2. Clear the App Cache:
- Go to Settings on your device.
- Select Apps or Application Manager.
- Find and tap on MyMTN.
- Tap on Storage and then select Clear Cache. This will remove temporary files that might be causing issues.

3. Check for Updates: Ensure your MyMTN app is fully updated to the latest version.
- Open the Google Play Store, search for MyMTN, and see if there’s an update available.

4. Reinstall the App: If the above steps don’t work, uninstall the app and then reinstall it. This can sometimes resolve any underlying issues.
- Press and hold the MyMTN app icon, select Uninstall, then go to the Play Store to reinstall it.

5. Check Network Connection: Make sure your internet connection is stable. Sometimes switching between Wi-Fi and mobile data can help identify connection issues.

6. Contact Customer Support: If none of these steps resolve the issue, you might consider reaching out to MyMTN support directly by emailing them at [email protected] for further assistance.

If you’d like instructions on any of these steps, let me know! Are you satisfied with the solution I provided, or do you want to explore more options?