Hi there! I understand you're having trouble with the VSim app. Could you tell me a bit more about what's not working? For example, is the app not opening, are you having trouble receiving SMS verification, or is it something else? That way, I can guide you better.

Meanwhile, I'll share some common steps that help resolve typical VSim app issues on Windows 10 with WebKit:

1. Clear browser cache and cookies: Sometimes cached data can cause the app to behave oddly. Go to your browser settings and clear cache and cookies, then try the app again.

2. Use a VPN or Proxy relevant to the phone number’s region: If verification SMS messages fail, using a VPN aligned with the region of your virtual number may improve success in receiving SMS.

3. Check your internet connection: Make sure your network is stable and not blocking any app-related traffic.

4. Avoid Google Voice numbers: If you are trying to verify Google Voice, note that Google blocks VSim numbers for this purpose.

5. Reinstall the app: If possible, uninstall VSim completely and reinstall it.

6. App updates: Ensure you are using the latest version of VSim.

If none of these steps work, please tell me what you have tried, or if there are error messages you see. I can then guide you through more advanced troubleshooting or check if there are any recent known issues affecting VSim users.

Would you like to start with clearing cache or checking your network?

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Hey, thanks for sharing that you’re not receiving the activation code. Let’s work through this together to get it sorted out.

First, a few quick questions to make sure I understand your situation clearly:
- Which service or app are you trying to verify with the VSim number?
- Have you tried requesting the code multiple times?
- Are you using any VPN or proxy currently?
- Have you checked if the messages are arriving with a delay, or possibly in a spam or junk folder if it's email-based?

Meanwhile, here are some common reasons why the activation code might not reach you and steps you can try:

1. Network or Service Delays: Sometimes, the SMS sending service or the network can experience delays. Give it a few minutes and try requesting the code again.

2. App or Number Region Restrictions: Some services block virtual numbers or numbers from certain regions. If you’re trying to validate accounts with services like Google Voice, they often don't allow virtual numbers.

3. VPN Usage: If you’re connected via VPN, sometimes the location mismatch causes SMS delivery issues. Try turning off VPN or switch it to the country of the virtual number.

4. Re-request the Code: Don’t request the code too many times in quick succession, as that might temporarily block you. Wait a few minutes before trying again.

5. Check the VSim App’s Number Status: Ensure that the virtual number you selected is active and able to receive SMS right now.

6. Restart the App and Device: Close and reopen the VSim app, and also try restarting your Windows device. This can clear minor glitches.

If none of these fixes work, there might be a temporary service issue affecting code delivery. The VSim team sometimes updates their service status on their website or support channels.

Feel free to share any error messages you’re seeing or additional details. I’m here to help you through this!

For reference, here’s an official tip page from VSim about this kind of issue: 1

Are you comfortable trying these suggestions now?