[PitPat] OUT OF COVERAGE

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JULIE HAYWARD
5 months ago In PitPat
OUT OF COVERAGE

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 months ago

Hello! It sounds like you're experiencing an "out of coverage" message when trying to connect your PitPat device through the app on your Windows WebKit browser. To get started, can you please confirm a couple of things for me?

1. Are you trying to connect the device via Bluetooth, or through a network (Wi-Fi or cellular data)?
2. Is the PitPat device showing any lights or indicators that it’s powered on and ready to connect?
3. Have you been able to connect successfully before from this device, or is this your first time?
4. Are you indoors or outdoors when you get the “out of coverage” message?

Once I understand these details, I can guide you step-by-step to resolve this. For now, here are some general steps that often help with "out of coverage" problems:

1. Check Network Connection: Ensure your Windows device is connected to a stable and strong Wi-Fi network or cellular data if applicable. Sometimes, poor internet coverage or unstable connections cause the app to report "out of coverage."

2. Restart Devices: Turn off your PitPat device completely (if possible), then turn it back on. Also, restart your computer or device from which you are trying to connect.

3. Bluetooth Check: If the device uses Bluetooth, make sure Bluetooth is enabled on your Windows 10 system. Turn Bluetooth off and then on again to refresh the connection.

4. App Permissions: Confirm that the PitPat app has permission to access necessary services like location and Bluetooth on your system.

5. Update App and Firmware: Make sure the PitPat app is up to date. Sometimes, app or device firmware updates fix connectivity bugs.

6. Proximity: Ensure you are within the recommended range for Bluetooth or network communication between your system and the PitPat device. Typically, Bluetooth devices work within 10 meters (about 30 feet).

If you’ve tried these already, just let me know, and I can suggest some deeper troubleshooting steps based on your setup.

Are you currently near your PitPat device, and can you try any of these now?

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