[Talkie] Screen is dark and won't let me refresh or play

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Ryleigh
9 months ago In Talkie
Screen is dark and won't let me refresh or play

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Hi there! I understand your Talkie app screen on your Kindle is dark and won’t let you refresh or play. Let’s see what might be causing this and get it fixed for you.

To start, could you tell me a bit more? Is the entire app screen dark (like a black or gray screen), or is it just certain parts? Also, does the app load at all before going dark, or does it stay dark from the moment you open it? Have you tried restarting the app or your Kindle device already?

Meanwhile, here are some initial steps we can try:

1. Force Close and Restart the App
- Press and hold the Talkie app icon on your Kindle, then tap "App Info."
- Tap "Force Stop," then reopen the app to see if it loads correctly.

2. Restart Your Kindle
- Hold down the power button for about 40 seconds until the device restarts, then try Talkie again.

3. Clear Cache of Talkie App
- Go to "Settings" > "Apps & Notifications" > "See all apps" > Find and select "Talkie"
- Tap "Storage & Cache" > "Clear Cache."
- Then open the app again.

4. Check for App Updates
- Open the Amazon Appstore on your Kindle, go to "Updates," and see if Talkie has an update available. Installing the latest version can fix display issues.

If after these steps the screen is still dark and unresponsive, there are more advanced steps we can try such as reinstalling the app or checking your network connection, since a poor connection can sometimes cause loading issues.

Let me know how these initial steps go or if you’ve already done any of them!

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