Hi there! I understand you're having trouble with the Mojo app, specifically with the Pro version not working. I'd love to help get this sorted for you.

To start off, could you please tell me a bit more about what exactly isn't working with the Mojo Pro version? For example:
- Are you unable to access Pro features after subscribing?
- Is the app crashing or freezing when you try to use the Pro version?
- Are there any error messages showing up?

Once I have a clearer picture, I can guide you through relevant troubleshooting steps tailored to your iPhone with iOS 17.4.1. Meanwhile, here are some initial checks that often resolve many issues:

1. Ensure your app is updated to the latest version from the App Store. This often fixes bugs or compatibility problems.
2. Restart your iPhone to clear temporary glitches in the system.
3. Check your subscription status: Open the Mojo app, go to the account or settings area, and verify your Pro subscription is active and logged in with the correct Apple ID. Sometimes subscription issues cause Pro features to become inaccessible.
4. Reinstall the app: Uninstall Mojo and then reinstall it. This clears corrupted app data that could be causing issues.
5. Check for iOS compatibility: Since Mojo Pro AI requires iOS 18 or above according to some sources, your current iOS 17.4.1 might not fully support Pro AI features if you were trying those specifically. If that's the case, an iOS update will be needed1 2.

Could you please try step 1 and 3 for now and let me know what happens? Also, if there’s any specific feature or error details you can share, that would be very helpful!

I want to subscribe to Pro, but this plan doesn't load, and I can't see the cost or anything else

Thanks for sharing those details! So, the issue is that when you try to subscribe to Mojo Pro on your iPhone running iOS 17.4.1, the subscription plan page doesn’t load properly and you can’t see any pricing or plan details.

Let’s work through some steps that could help:

1. Check your internet connection: Make sure you are on a stable Wi-Fi or cellular network. Sometimes subscription info fails to load if the connection is spotty.

2. Close and reopen the Mojo app: Double tap your iPhone’s Home button (or swipe up and hold, depending on your model) to bring up app switcher, then swipe the Mojo app away to close it. Reopen it and try subscribing again.

3. Make sure your iOS software is updated: Although you’re on iOS 17.4.1, newer app features sometimes require the latest iOS version available for your phone. Try updating iOS if any update is available.

4. Check App Store region settings: Payment info and subscription pricing sometimes depend on the country associated with your Apple ID. Go to Settings > Your Name > Media & Purchases > View Account > Country/Region to ensure it matches your current location.

5. Restart your iPhone: This refreshes system processes and can resolve loading glitches.

6. Try subscribing directly via the App Store: Instead of subscribing inside the app, open the App Store app, search for Mojo AI Video & Reels Editor, and check if there's an option to subscribe under the app's page subscription section.

If these steps don’t resolve it, there could be a temporary issue with the Mojo subscription servers or a bug in the app. In that case, I recommend contacting Mojo Support directly from within the Mojo app by going to “My Templates” tab and tapping the support/contact button in the top right corner. They will have detailed system info and can look into your account or backend issues12.

Would you like me to help you walk through any of these steps?