[Word Blocks] Shoes that it's loading, but it never finishes.

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Lori
8 months ago In Word Blocks
Shoes that it's loading, but it never finishes.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Hi there! I understand your Word Blocks app is stuck on the loading screen and won't finish loading. Let's work together to get this sorted out.

To start, could you tell me:
- Have you recently updated the app or your device?
- Have you tried closing the app fully and reopening it?
- Are you on a stable internet connection, Wi-Fi or mobile data?

Meanwhile, here's a simple step-by-step I recommend:

1. Clear the browser cache and data since you're using the WebKit browser on Android 10. Go to your browser's Settings > Privacy > Clear Browsing Data (look especially for cached images/files and cookies). Sometimes old or corrupted data causes loading issues.

2. Close the app completely—use your device's app switcher to swipe it away—and then reopen it.

3. Restart your phone. Lock and unlock your phone; sometimes the app will continue loading after that.

4. Check your internet connection. Try toggling Airplane Mode on and off, or switch between Wi-Fi and mobile data, to see if it's a connectivity hiccup.

If you’ve already tried these steps, let me know so I can guide you through some advanced troubleshooting.

Are you okay trying these for now?

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