Hi there! I’m sorry to hear you’re getting that “unknown error” message when trying to access your account. To help you better, could you tell me a bit more about what you were doing when the error showed up? For example:
- Are you trying to log in on a web browser or an app?
- Does the error appear immediately or after some delay?
- Have you noticed any changes recently, like updates or password changes?

Once I have a clearer picture, I can guide you step-by-step to fix it. Meanwhile, here are some quick things you can try to start:

1. Clear your browser cache and cookies: Sometimes, stored data might cause errors. On Windows with your WebKit browser, press Ctrl + Shift + Delete, select to clear cached images/files and cookies, then restart the browser and try logging in again.
2. Check your internet connection: Make sure you're connected and the connection is stable.
3. Try a different browser or device: This can help isolate if the issue is specific to your current setup.
4. Restart your device: This refreshes system resources.

After trying these, let me know if the problem persists. I’ll then guide you through some deeper troubleshooting steps like resetting your account credentials or checking for server-side issues.

Does that sound good? Let me know what you find!

i have the app on my iphone, and no changes has been made. tryed to turn phone on/off but no help

Thanks for that info! Since you're using the My In&box app on your iPhone and already tried restarting with no luck, let’s try a few focused steps to get your account access working again.

Here’s what I suggest:

1. Force close and reopen the app: Sometimes apps can get stuck in the background. To force close on iPhone, swipe up from the bottom (or double-click the home button if your model has one) to bring up the app switcher. Then swipe the My In&box app off the screen to close it completely. After that, open it again and try logging in.

2. Check for app updates: Go to the App Store, tap on your profile icon at the top right, and scroll to see if there’s an update available for My In&box. Installing the latest version can fix bugs.

3. Reinstall the app: If the issue persists, try deleting the app and reinstalling it from the App Store. This can refresh app files that might have become corrupt.

4. Check your subscription and account status: The My In&box app relies on an active subscription. If possible, verify your account status by logging in from a desktop browser or checking your email for subscription notifications.

5. Reset the In&box device connection: If your account access depends on connecting the physical In&box device, make sure it’s charged and connected properly. You can also try resetting the device per the official instructions.

If after these, the error still shows up, it might be related to backend server issues or a specific account problem. In that case, contacting the My In&box support team directly would be the next best step. You can do so via their help center or email for app-specific problems.

Here is the official support guide with these steps for your reference: In&box issue: what to do if the In&box does not work

Give these a try on your iPhone and let me know how it goes! I’m here to help further if needed. Are you satisfied with this plan?

Steps to reinstall In&box app on iPhone

Great! Here’s a simple step-by-step guide to reinstall the My In&box app on your iPhone:

1. Delete the current app:
- On your iPhone’s Home screen, find the My In&box app icon.
- Press and hold the app icon until a menu appears or the icons start shaking.
- Tap the “Remove App” or “Delete App” option, then confirm the deletion. This removes the app but not your account data stored on the server.

2. Restart your iPhone (optional but recommended):
- Press and hold the side button and either volume button until the “slide to power off” slider appears.
- Slide to turn off, then turn your phone back on by holding the side button.

3. Reinstall the app:
- Open the App Store on your iPhone.
- Tap the Search tab at the bottom and type “My In&box”.
- Find the official My In&box app (check that it’s the right one by verifying the developer name or app logo).
- Tap the download icon or “Get” button to reinstall it.

4. Open the app and log in:
- Once installed, open the My In&box app.
- Enter your account credentials and try accessing your account again.

Reinstalling fresh tends to clear up corrupted files or bugs causing errors. If you want, here is the official My In&box app page from the App Store for quick access: My In&box - App Store

Try this out and let me know if your issue is resolved or if you need more help! Are you satisfied with this solution?

tryed to reinstall the app, but still same issue. an unknown error accoured.but it seems to be operative.Green light is on.

Thanks for trying the reinstall and sharing that the green light on your In&box device is on — that’s a good sign it’s operational physically. Since the app still shows the unknown error after reinstall, it suggests the issue might be related to the app-device connection, your account, or the subscription status rather than just the app files on your phone.

Here are a few focused next steps based on the official guidance:

1. Connect the In&box device to the app and update it:
Sometimes the device firmware needs an update through the app to resolve such errors. Make sure your iPhone’s Bluetooth or Wi-Fi (whichever the In&box uses) is on, open the app, and check if it prompts for a device update. Follow the instructions to update if needed.

2. Check your subscription status:
Ensure your My In&box subscription is active and up to date. Login to your account on their website (if possible) or check any subscription-related emails for reminders or payment confirmations.

3. Reset the In&box device:
If the problem persists, try a reset of the In&box device itself. Refer to the device manual or the official support page’s instructions on resetting the In&box. This can clear any temporary glitches that may cause communication issues.

Here’s the official support page for these steps for your reference:
In&box issue: what to do if the In&box does not work

If after these steps the error continues, it could be a server-side or account-specific problem needing direct assistance from My In&box support. At that point, reaching out to their support team with your device details and error message will help escalate the issue.

Would you like me to guide you through connecting the device for updates or resetting it? Let me know! Are you satisfied with this approach?

i can do anything before i get into my account, but same message pops up. error...no way into the app, even though i have the passsword.

Thanks for clarifying that you can’t get past the login screen despite using the correct password and keep seeing the unknown error. Since the app won’t let you proceed at all, this points to something beyond device or app files — possibly an account-related or server-side issue.

Here are some steps to try to resolve the login problem:

1. Reset your password (just to rule it out):
Even if you’re confident about your password, sometimes resetting it can clear internal authentication glitches. You can do this by visiting the password reset page on the My In&box website or app, following their instructions carefully. This refreshes the credentials on their servers.

2. Check for multiple login methods:
If your account uses Single Sign-On (SSO) or linked accounts (Google, Apple ID), try logging in with that alternative method if available, as sometimes password logins can get stuck due to mismatches.

3. Test logging in from another platform:
Use a desktop browser or another mobile device to log in with the same credentials. If login works elsewhere, the issue is with the app or device setup.

4. Clear app cache and data (if possible on iOS):
Since iOS apps don’t have explicit cache clearing options, reinstalling is usually enough, but make sure no saved data is conflicting by fully removing and reinstalling again.

5. Check for known service outages:
Sometimes login problems result from backend issues with the My In&box service. Check their official support page or social media channels for any announcements.

6. Contact My In&box Support directly:
If none of the above help, the best next step is to reach out to their dedicated support team with details of your error message, device type, and steps you’ve taken. They may be able to identify account flags or server issues affecting your login.

Here’s a general password reset page you can try for similar login issues: [My In&box Password Reset] (If the exact link is not available, use the official site’s help center).

Because this error is blocking any access, their support team will be best equipped to dig deeper beyond local troubleshooting.

Would you like me to walk you through how to perform a password reset or find the support contact info? Are you satisfied with this plan?

Steps to reset In&box app password

Thanks for asking! Here are the steps to reset your password for the My In&box app:

1. Open the My In&box mobile app or go to the My In&box website.
2. On the login screen or home screen of the app, look for and click the "Forgot Password" link.
3. Enter the email address associated with your account when prompted.
4. You will receive an email with a link to reset your password. Check your inbox (and your spam/junk folder just in case).
5. Click the link in the email and follow the instructions to create a new password.
6. Once done, return to the app and log in using your new password.

If you want, here is the official help center article with these instructions for reference:
How do I reset my password? - Help Center - In&motion

Give that a try, and let me know if you run into any trouble during the process! Are you satisfied with this solution?