Hi! I’m sorry to hear you’re having trouble logging in to the DeNet Storage app after logging out. Let’s work through this together to get you back in.

First, can you tell me what exactly happens when you try to log in? For example:
- Are you seeing an error message? If so, what does it say?
- Are you able to enter your login credentials (email/private key and password)?
- Did you recently reinstall the app or change your device?

Sometimes, login issues after logging out can be due to credential mismatches or app-related glitches. Here’s a step-by-step approach you can try on your Android device:

1. Double Check Credentials:
- Make sure you’re entering the correct email or private key and password. If you use a private key, it has to be exactly right.

2. Restart the App:
- Fully close the DeNet Storage app from your recent apps.
- Open it again and try to log in.

3. Clear App Cache:
- Go to your device’s Settings > Apps > DeNet Storage.
- Tap “Storage,” then “Clear Cache.”
- Try logging in again.

4. Update the App:
- Visit the Google Play Store and check if there’s an update available for DeNet Storage.
- Update the app and retry login.

5. Reinstall the App (if no success above):
- Uninstall the app.
- Reinstall the latest version from Google Play.
- Try logging in with your credentials again.

If you run into an error when entering your private key or password after reinstalling, it’s crucial to have those credentials correctly saved, as recovering them may not be possible otherwise1.

Could you share more details based on these points? That way I can tailor the solution better for you.

When I enter all the data, it tells me that this account already exists.

Thanks for sharing that detail about the "account already exists" message. This usually means the system recognizes your login information as already linked to an existing account, which can happen if you've previously registered or logged in on this device or elsewhere.

Since you’re using the DeNet Storage app on an Android device, here’s a focused step-by-step method that could resolve this:

1. Clear App Data and Cache:
- Open your device's Settings.
- Go to Apps > DeNet Storage.
- Tap on Storage & Cache (or just Storage).
- Select Clear Cache first. Then select Clear Data or Clear Storage.
This step will reset app data and potentially remove any leftover account info causing the conflict.

2. Restart Your Device:
Reboot your Android device to fully apply those changes.

3. Open the DeNet app and Try to Log In Again:
Enter your credentials carefully. Since the app’s data is cleared, it should treat this like a fresh login.

If that still doesn’t solve the problem, it might be related to how the account is authenticated on the server side. In that case, contacting DeNet support at [email protected] would be a good next step, so they can check your account status on their end.

This approach is similar to how some apps fix "account already exists" type errors by clearing app data and cache first, which works well especially in Android environments1.

Could you try these steps and let me know if the login works afterwards?

I logged in but it's not working. I can't access the points.

Thanks for letting me know you’ve successfully logged in but can’t access the points in your DeNet Storage & Watcher Node app. To help me understand better, when you say “can’t access the points,” do you mean:

- You don’t see your points balance in the app wallet?
- You’re unable to complete tasks or earn more points?
- There’s an error or no response when you try to open the points or rewards section?

Points in DeNet are typically linked to your activity as a Watcher Node or completing certain tasks, so access might depend on some backend syncing or setup steps.

Here’s what I recommend trying next on your Android device to troubleshoot this issue:

1. Refresh the App Data:
- Log out and log back in again once more to force syncing your account info.

2. Check Network Connection:
- Ensure you have a stable internet connection as the points data syncs from DeNet servers.

3. Sync Watcher Node Status:
- Open the Watcher Node section and make sure your node is active. Sometimes points won’t show until the node is online and recognized.

4. Update to Latest Version:
- Make sure your app is the most recent version from Google Play; updates often fix syncing and display bugs.

5. Wait a Little:
- Sometimes the points balance and task completion data take some time to update on the app after first login or node activation.

If none of the above steps help and you still cannot see or use your points, this may indicate a backend account sync issue or a temporary service problem. In that case, reaching out to DeNet support at [email protected] with your account details and device info will be the best next step.

Would you be able to check those details for me—especially about the exact nature of the access problem—and if you see any error messages or unusual behavior? That way I can guide you a bit more precisely.

It tells me there is no internet, but I am connected to the internet.

Thanks for the extra info! If your DeNet Storage & Watcher Node app says “no internet” even though your Android device is connected, it usually points to the app not being able to communicate with DeNet servers properly. Let’s try some targeted steps to fix this:

1. Check Internet Access in Other Apps
- Confirm other apps on your device can access the internet without issues to rule out a general connectivity problem.

2. Allow Background Data for DeNet App
- Go to Settings > Apps > DeNet Storage
- Tap Data Usage and make sure “Background data” is enabled. This ensures the app can use internet even when running in the background.

3. Disable VPN or Proxy (if any)
- VPNs or proxies can sometimes interfere with app connections. Try turning them off temporarily and test the app.

4. Check Battery Saver and Data Saver Settings
- Battery or data saver modes can block app network access. Disable these modes or whitelist the DeNet app under those settings.

5. Reset Network Settings
- As a more general fix, you can try resetting your Android’s network settings:
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
- Keep in mind this resets saved Wi-Fi passwords and Bluetooth pairings.

6. Update or Reinstall the App
- Ensure you have the latest DeNet Storage app version from Google Play. If already updated, try uninstalling and reinstalling it.

7. Try a Different Network
- If possible, switch to another Wi-Fi or use mobile data to test if the issue is network-specific.

If none of those work, the problem might be related to DeNet server availability or app-specific bugs. I can help you report this to DeNet support if needed.

Here's a related discussion where users had similar issues with DeNet apps showing no internet errors despite connectivity1.

Could you try these steps and let me know if the app connects properly afterward?

Quelque chose s'est mal passé

Vérifiez votre connexion Internet et réessayez

Recharger

I see the app throws the error "Quelque chose s'est mal passé. Vérifiez votre connexion Internet et réessayez" even though you’re connected to the internet. This means the DeNet Storage & Watcher Node app is having trouble communicating with its servers despite your device being online.

Based on what we've discussed and common causes for this type of problem, here are some things to try specifically for your Android 10 device with WebKit browser:

1. Check App Permissions
- Go to Settings > Apps > DeNet Storage
- Tap Permissions and ensure the app has permission to access the internet and network state

2. Allow Background Data Usage
- Under Settings > Apps > DeNet Storage > Data Usage make sure “Background data” is enabled, so the app can access the internet when running in the background

3. Disable VPN or Proxy
- If you are using any VPN or proxy service, try turning it off temporarily as it may interfere with connection to DeNet servers

4. Turn Off Battery Saver or Data Saver
- These modes sometimes limit network access. Either disable them or whitelist the DeNet app under their settings

5. Switch Networks or Use Mobile Data
- Try connecting to a different Wi-Fi network or switch to mobile data to see if the problem is related to your current network

6. Clear App Cache and Data
- Go to Settings > Apps > DeNet Storage > Storage & Cache
- Tap “Clear Cache” and then “Clear Storage/Data” to reset the app’s network state

7. Update or Reinstall the App
- Make sure you have the latest version from Google Play. If updated, try uninstalling and reinstalling the app entirely

Sometimes the app displays that error if it can’t reach the backend servers properly, even when your internet is technically connected1 2.

If after trying all this the issue persists, please let me know. I can help you escalate this to DeNet support to check if there’s any server-side issue or your account needs special handling.

Are you comfortable trying these steps now?