Hi! I understand that WebMD loads for you but the screen goes blank whenever you try to scroll, is that right? Just to clarify, are you experiencing this issue using the WebMD app or when accessing WebMD through a web browser on your Windows 6.1 device?

Also, does this happen every time you scroll or only when scrolling quickly? And have you noticed if the screen stays blank indefinitely or if it recovers after a moment?

This info will help me guide you better.

Browser on Win7 device. Scroll speed doesn't seem to matter. Goes blank and doesn't recover.

Thanks for the details. Since you’re using a browser on Windows 7 and the screen goes blank when you scroll on WebMD, this might be related to graphics rendering or browser compatibility issues on your system.

Here’s what I recommend trying step-by-step:

1. Clear your browser cache and cookies: Sometimes stored data can cause display problems. In your browser’s settings, look for the option to clear browsing data, and clear cached images and cookies.

2. Update or switch browsers: If you are using an older browser version, try updating it to the latest compatible one for Windows 7. If that doesn’t help, try using another browser like Firefox or Chrome.

3. Disable hardware acceleration in the browser: Hardware acceleration lets your browser use your graphics card to improve performance, but sometimes it causes display issues on older Windows versions. In your browser’s settings, find the option for hardware acceleration and turn it off, then restart the browser to check.

4. Update your graphics drivers: Old or corrupt graphics drivers can cause display glitches. Try updating your graphics drivers directly from your PC manufacturer's website or the graphics card manufacturer.

5. Check for Windows updates: Even though Windows 7 is an older OS, ensure you have installed all the latest security and driver updates available.

6. Test scrolling on other websites: Check if scrolling causes blank screens on other websites. This will help determine if it’s a browser-wide issue or isolated to WebMD.

If these steps don’t fix the issue, it might be tied to deeper system or driver conflicts with Windows 7’s support for modern web content. Let me know which browser you are using, and if you have already tried any of these steps so I can tailor further guidance.

Are you comfortable trying these?

Is there a WebMD app update for Windows 7?

Thanks for your question about a WebMD app update for Windows 7. Based on what I found, WebMD primarily offers their app for mobile platforms like Android and iOS. There isn’t an official dedicated WebMD app specifically updated or supported for Windows 7 desktop systems. The main way to access WebMD on Windows 7 is through a web browser. There is a third-party app called "WebMD - Desktop App" via WebCatalog that allows using WebMD in a dedicated window on macOS and Windows, but this is not an official WebMD release and may have limitations3.

So, in your case, using a modern, updated browser while on Windows 7 is the best approach to access WebMD content. This also means that scrolling issues likely relate to browser rendering or system compatibility rather than an app update.

If the scrolling issue persists despite browser troubleshooting, considering your device is Windows 7, it might be helpful to test WebMD access on a newer OS or device if possible.

Would you like me to guide you through addressing the browser scrolling issue further or suggest alternative ways to access WebMD smoothly on your current setup?