Hi there! I’m sorry to hear that DriveEasy isn’t working for you. Let’s see if we can figure this out together.

Could you please provide a little more detail about the issue you’re experiencing? For example, are you having trouble opening the app, or are you encountering specific error messages? Any extra information will help us resolve it faster!

Not recording my trips since March 12

Thank you for sharing that information. I understand it can be concerning when DriveEasy stops recording trips. Let's go through a few steps to see if we can resolve this together.

1. Check Permissions: Make sure that the DriveEasy app has the necessary permissions to access your location. To do this:
- Go to your iPhone's Settings.
- Scroll down and select DriveEasy.
- Make sure Location is set to Always Allow.

2. Background App Refresh: Ensure that the DriveEasy app is allowed to refresh in the background:
- Go to Settings > General > Background App Refresh.
- Find DriveEasy and ensure it is turned on.

3. Update the App: Ensure that the DriveEasy app is up to date. Open the App Store, go to your profile, and check for updates. If there's an update available for DriveEasy, please install it.

4. Check for iOS Updates: Sometimes, issues can arise from outdated operating systems:
- Go to Settings > General > Software Update to see if there are any updates available for your iPhone.

5. Reinstall DriveEasy: If the above steps don’t help, try uninstalling and then reinstalling the app. Just press and hold the DriveEasy app icon until you see the options, then select Remove App. After that, reinstall it from the App Store.

If you’ve confirmed that all settings are correct and you're still facing issues, I recommend reaching out to the GEICO DriveEasy support team at [email protected] for further assistance, as there may be account-specific concerns.

Let me know how it goes or if you need any further help! Are you satisfied with the solutions I provided?

Drive easy is not working

Thank you for your patience. Let me look up some potential solutions for you regarding the DriveEasy app not working properly. I’ll check some recent information to ensure we’re on the right track.

Here are some troubleshooting steps that might help:

1. Reaffirm Location Services: Make sure that location services are enabled for the DriveEasy app. Go to Settings > Privacy > Location Services, and ensure DriveEasy is set to “Always”.

2. Check Your Internet Connection: Ensure that your device is connected to a stable Wi-Fi or mobile data connection. Sometimes a weak connection can cause issues with tracking.

3. Update the DriveEasy App: Keep the app updated by visiting the App Store, going to your account profile, and checking for any available updates for DriveEasy.

4. Feedback Feature: If the app continues to fail, you can report the issue directly through the app. There may be a feedback feature in the app menu to help notify the developers of the problem.

5. Reinstall the App: Sometimes uninstalling and then reinstalling the app can reset any underlying issues. Just press and hold the DriveEasy app icon, select "Remove App," and then reinstall it from the App Store.

Further solutions can also be found in the GEICO Help Center regarding DriveEasy1. If these steps don’t resolve the issue, I recommend reaching out to the GEICO DriveEasy support team via email at [email protected] for further assistance.

Let me know how it goes or if you need any more help! Are you satisfied with the solutions I provided?