Hi there! I understand that the DLS Spartans app is not showing the event you're looking for. To help you better, could you please tell me a bit more? For example:

- Are you not seeing any events at all, or is a specific event missing?
- Is this happening with past events, upcoming events, or both?
- Have you checked if the app is updated to the latest version?
- Are you connected to the internet when trying to view the events?

Once I have a better picture, I can guide you through the best fixes. In the meantime, a quick check would be to ensure the app is updated by visiting the Google Play Store on your Samsung device and checking for updates.

Let me know what you find!

Not showing the event going on , but it says event finish the January plate

Thanks for the extra info! So it sounds like your DLS Spartans app is showing the January plate event as finished, but you’re expecting to see a current or ongoing event that should be displayed instead, right?

This kind of issue sometimes happens when the app hasn't refreshed the event data or synced properly with the server. Here's what you can try step-by-step on your Samsung device running Android 13:

1. Refresh the Event List Manually:
- Open the DLS Spartans app.
- Pull down or swipe down on the event screen to trigger a manual refresh.

2. Check Internet Connection:
- Make sure you are connected to Wi-Fi or mobile data and have a stable connection.

3. Force Close and Reopen the App:
- Go to your device Settings > Apps > DLS Spartans.
- Tap “Force stop," then reopen the app.

4. Clear Cache:
- In the same app settings, tap on “Storage,” then “Clear Cache.”
- Reopen the app to see if the event data refreshes.

5. Log Out and Log Back In:
- Sometimes session data can cause this, so try logging out of your account in the app and logging back in.

6. Check for App Update:
- Go to the Google Play Store and ensure the DLS Spartans app is up to date.

7. Reinstall the App:
- If none of the above work, uninstall the app and reinstall it to ensure the latest data and app version.

If after all these steps the current event still doesn't show and only the January plate finished event appears, there might be a temporary syncing issue on the app's backend or your account's event data could be stuck.

I found other users reported similar problems with missing events or plates not showing correctly, which was resolved by contacting support as sometimes event tickets or registrations get mismatched in the app database1.

Would you like me to assist you with contacting the app's support team or further checking your account status? Let me know how it goes!

Are you satisfied with the solution I provided?

Event not showing

Hey! It looks like your DLS Spartans app is still not showing the event that should be currently ongoing. Since you mentioned just "Event not showing," I want to make sure we cover the right angle here.

Based on what similar users have experienced, this could be related to the app not syncing event data properly or a temporary glitch on the backend.

Let's run through some additional troubleshooting steps suited for your Samsung device on Android 13:

1. Check Your Account Data Sync:
- Open the app and go to your profile or account settings.
- Look for any "Sync" or "Update Data" option and use it to refresh your event list.

2. Ensure Permissions Are Granted:
- Go to Settings > Apps > DLS Spartans > Permissions.
- Make sure permissions related to storage, network, or calendar are enabled, as sometimes the app needs access to these to display event data correctly.

3. Verify Device Date & Time Settings:
- Incorrect date/time can cause the app to misinterpret event timings.
- Go to Settings > General Management > Date and Time, and verify “Automatic date and time” is on.

4. Check for Known Issues or Server Outages:
- Sometimes the DLS Spartans app might have server-side delays or outages causing events not to show up.
- You can check their official social media pages or community groups like the Spartan app Facebook group, where users report such problems frequently 1.

5. Reinstall as Last Resort:
- If you haven’t done this yet, uninstall and then reinstall the app to get a fresh connection with the server.

If after these steps the ongoing events still don't appear, it may be a backend issue only the app support can solve. I’d be happy to guide you through contacting their support or assist with submitting a bug report.

Does this help clear things up a bit? Are you satisfied with the solution I provided?