Hi there! I understand that after you sign in to Fry's app, the screen just stays stuck and doesn't move forward. Let's get to the bottom of this together.

Can you share a bit more about the device you're using the app on? For example, is it a phone, tablet, or your Windows machine's browser? Also, have you tried any steps already, like closing and reopening the app or browser, or clearing cache?

Meanwhile, here are some initial steps we can try to troubleshoot this issue:

1. Restart the App or Browser: Sometimes the app or browser session might hang after login. Completely close the Fry’s app or browser window and then reopen it to try logging in again.

2. Clear Cache and Cookies (for Browsers): If you are using a browser on your Windows 10 device, cached data might be causing the screen to freeze. You can clear your browser’s cache and cookies:
- In your browser settings, find the option for “Clear browsing data.”
- Select cache and cookies, then clear them.
- Restart the browser and try logging in again.

3. Check for App Updates: If on a mobile device, ensure the Fry’s app is updated to the latest version. App updates often fix bugs related to freezes.

4. Try a Different Connection: If you’re on a Wi-Fi network, try switching to another network or use mobile data to rule out network-related issues.

5. Reinstall the App (Mobile): If the problem persists on a mobile app, uninstall and reinstall it from your app store.

If none of these steps help, there might be an account or server-side issue. According to Fry’s support resources, if login problems continue, contacting their Website Support team at 1-800-576-4377 can be helpful for account-specific troubleshooting1.

Let me know what you’ve tried and if any of this worked or if you need help with any of the steps!