[Fry's] Can't find my clipped coupons in updated app.

M
Mike
5 months ago In Fry's
Can't find my clipped coupons in updated app.

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Emily Roberts

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5 months ago

Hi! I’m sorry to hear you’re having trouble finding your clipped coupons after the Fry’s app update. Let’s see if we can get this sorted out quickly.

First, could you tell me if you’re seeing the “Digital Coupons” section in the app at all? And inside there, do you notice a tab labeled something like “Clipped” where your saved coupons usually show up? Sometimes after an update, the layout or tabs can move around a bit.

Meanwhile, here are some quick steps to try:

1. Refresh Your Account Session: Log out of the app completely and then log back in. This can help the app sync your clipped coupons again.
2. Check for Another Coupons Tab: Sometimes updates move the “Clipped” coupons to a different place like under a main menu or within the account section.
3. Update the App: Ensure you have the latest version installed; sometimes updates come in multiple parts.
4. Clear App Cache: On Windows, you can go to app settings, find Fry’s app, and clear its cache to force fresh loading of data.
5. Verify Internet Connection: A good connection helps sync coupons from your online account to the app.

If you’ve already tried these, can you please tell me which steps you’ve done so I can suggest something more specific? Also, let me know if you clipped the coupons via email links or a different program because that can sometimes affect visibility.

I’m here to help you get your coupons back!

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