Hello! I’m Pierre, and I’m here to help you solve the issue with your Jeep Wave app. It sounds like you’re having trouble accessing your account, and it’s saying that a password or security PIN isn’t set up. Let’s work together to get you back in.

First, could you clarify a couple of things for me?
1. When was the last time you were able to access the app?
2. Have you recently changed your password or made any updates to your account or app?
3. Do you have a Uconnect security PIN that you usually use for logging in?

With this information, I can provide you with the best next steps. Thank you!

Yesterday,no,yes

Thank you for the quick response! Since you mentioned that you were able to access the app yesterday, but now it's asking for a password or security PIN that you have set up, we can take a few steps to troubleshoot this situation.

1. Restart the App: Sometimes, simply closing and reopening the app can resolve temporary issues. Go ahead and completely close the Jeep Wave app and then reopen it.

2. Check for App Updates: Make sure your Jeep Wave app is up to date. To do this, go to the Google Play Store, search for "Jeep Wave," and see if there’s an update available. If there is, please update the app.

3. Reset Password: Since it states that your password or security PIN isn’t set up, let’s try resetting your password. On the app login screen, select “Forgot Password?” and follow the instructions to reset it. This might help to restore your access.

4. Clear Cache: If the above steps do not work, clearing the app cache can sometimes help. You can do this by going to Settings > Apps > Jeep Wave > Storage > Clear Cache.

5. Reinstall the App: If you’re still facing issues, uninstalling and reinstalling the app might clear any glitches. After doing this, try logging in again with your credentials.

6. Uconnect Security PIN: If you have set up a Uconnect security PIN, double-check that you are entering the correct one. If you’ve forgotten it, you may need to follow the prompts to reset or recover it through the Jeep website.

If you've tried all of these steps and are still unable to access your account, we might need to escalate this issue. In that case, you can contact Jeep support via email at [email protected] for further assistance.

Please let me know how these steps work out for you! Are you satisfied with the solution I provided?