Hi there! I’m Charlotte. I understand you're having trouble logging into Map My Run on your iPad, and you're seeing a message about a request failing due to an internet connection issue.

To start, can you confirm if your iPad is connected to Wi-Fi or mobile data and whether other apps or websites are working fine? This will help me understand if it's a connectivity problem or something specific to the app.

In the meantime, here are a few steps we can try to troubleshoot:

1. Check Internet Connection:
- Make sure your iPad is connected to a stable Wi-Fi or cellular network.
- Try opening Safari and visiting a website to confirm internet access.

2. Restart the App:
- Swipe up from the bottom of your screen (or double-click the Home button) to bring up the app switcher.
- Swipe away Map My Run to close it completely.
- Reopen the app and try logging in again.

3. Restart Your iPad:
- Press and hold the power button until you see the slider to power off.
- Turn off your iPad, wait a few seconds, then power it back on.

4. Update the App:
- Go to the App Store, tap your profile icon, and check if Map My Run has an update. If yes, install it.

5. Reset Network Settings (If Needed):
- Go to Settings > General > Reset > Reset Network Settings.
- Note: This will erase saved Wi-Fi passwords so have them handy.

6. Reinstall the App:
- If none of the above help, try deleting the app and reinstalling it from the App Store.

Let me know if any of these steps help or if your internet is working fine but you're still seeing the error. We can dig deeper from there!

I try to log in to map my run but it keeps saying Request failed. There was an issue with the internet connection. It is on my android galaxy

Thanks for the update! So you're using a Samsung Galaxy Android device and seeing the "Request failed. There was an issue with the internet connection" message when trying to log in to Map My Run. Let's work through some tailored steps for your situation.

1. Verify Internet Connection:
- Confirm your Galaxy is connected to Wi-Fi or mobile data and that other apps or browsers can access the internet without issues.

2. Force Stop and Clear Cache of the Map My Run app:
- Go to Settings > Apps > Map My Run
- Tap Force Stop
- Then tap Storage > Clear Cache (do not clear data just yet)
- Reopen the app and try again.

3. Update the App:
- Open Google Play Store, search Map My Run, and make sure the app is fully updated.

4. Check for System Updates:
- Go to Settings > Software Update and see if your Galaxy has pending Android updates.

5. Try switching between Wi-Fi and Mobile Data:
- Sometimes switching networks can bypass issues caused by router settings or mobile carrier restrictions.

6. Review App Permissions:
- Go to Settings > Apps > Map My Run > Permissions
- Make sure the app has permission for Network access and Location.

7. Reinstall the App:
- If the issue persists, uninstall Map My Run completely and reinstall it from the Play Store.

Sometimes, "request failed" errors on Android apps can happen due to SSL network issues or certain app-to-server communication problems, which more advanced troubleshooting might involve checking your device’s date/time settings (must be correct), VPNs, or firewall apps that might block the app's connection.

If you've tried all this and still see the error, please let me know. I’m here to help dig deeper or escalate if needed.

Are you able to confirm if the internet works fine outside the app, and whether you’ve tried any of these steps yet?

It didn’t work when I did the force stop and I also did the permissions but it didn’t have the network option

Thanks for letting me know! Since force stop didn't fix the issue and you noticed there’s no specific network permission visible for Map My Run on your Galaxy device, let's explore this next:

1. Network Permission on Android:
Actually, most apps on Android don’t require an explicit "Network" permission because network access is usually granted as part of the app installation permissions automatically. So it's normal not to see a specific "Network" option listed. The connection issue message likely isn’t about missing permission but something else interfering.

2. Check Location Permission (Important for Map My Run):
Make sure the app has Location permission since GPS tracking depends on that, and sometimes lack of this can cause app connectivity failures or errors.
- Go to Settings > Apps > Map My Run > Permissions
- Confirm Location is allowed either “All the time” or “While using the app.”

3. Review Background Data Usage:
Sometimes apps can be restricted from using mobile data or Wi-Fi in the background, which might cause request failures.
- Go to Settings > Apps > Map My Run > Mobile Data & Wi-Fi
- Ensure “Allow background data usage” is enabled.

4. Check Date & Time Settings:
If your phone’s date/time is incorrect, app connections to servers can fail.
- Go to Settings > General Management > Date and Time
- Enable “Automatic date and time” from your network.

5. Disable VPN or Proxy (if any):
If you're using a VPN service or proxy on your device or network, try disabling it temporarily to see if it resolves the connection issue.

6. Try Clearing Cache Again and Reinstall:
Since force stop didn’t help, make sure to clear cache once more:
- Settings > Apps > Map My Run > Storage > Clear Cache
- If issue persists, uninstall and reinstall the app fresh from Google Play Store.

7. Check for System Updates or App Updates:
Both outdated app or Android system may cause compatibility issues. Verify your device is up to date with latest software.

If after these steps you’re still getting the “Request failed” error specifically related to internet connection, it may also help to test on a different network (a friend’s Wi-Fi or mobile hotspot) to completely rule out network-specific blocks.

If you want, I can help guide you through these steps one by one. Just let me know!

Are you comfortable checking the Location permission or background data settings for Map My Run now?

Allow background data usage didn’t work and I have bark parental controls so it has a vpn

Thanks for sharing that you have Bark parental controls with its VPN active. The VPN from Bark can sometimes interfere with apps like Map My Run accessing the internet properly, causing connection errors like "Request failed."

Here's how we can address this considering Bark's setup:

1. Restart the Device:
Sometimes the Bark VPN or device needs a fresh start. Power off your Galaxy, wait a minute, then turn it back on. This allows Bark’s services to reset properly.

2. Pause or Disable Bark VPN Temporarily:
To confirm if Bark's VPN is causing the issue:
- Open the Bark parental control app or dashboard.
- Look for an option to pause or temporarily disable VPN or Internet filtering.
- If possible, disable VPN briefly and try logging into Map My Run again.

3. Check Bark's Web Filtering or Internet Pause:
Bark might have paused the internet or is filtering traffic which could block Map My Run's connection.
- Log into the Bark parent portal or app.
- Verify that Map My Run is not blocked or filtered.
- Ensure internet access is allowed during the time you're trying to use the app.

4. Network Exceptions:
Some parental controls and VPNs allow adding apps or domains as exceptions to bypass the VPN filtering.
- See if Bark supports adding Map My Run or related URLs to a whitelist or exception list to allow full access.

5. Try a Different Network (Optional):
If you can, connect your Galaxy to a different Wi-Fi network or mobile hotspot without Bark controls to test if the app works normally.

6. Contact Bark Support:
If you cannot find options to pause the VPN or whitelist Map My Run, reaching out to Bark support might help clarify if their VPN/service needs specific configuration to work with GPS tracking apps.

You can find some helpful info on Bark's troubleshooting for screen time and filtering here: Bark Troubleshooting Screen Time & Web Filtering 2.

Given the VPN involvement, once VPN is paused or adjusted and you confirm Map My Run works, that would narrow down the cause. Feel free to let me know how this goes or if you'd like me to walk you through the steps!

Are you able to access Bark’s VPN settings right now to try pausing it temporarily?