To troubleshoot the "not connected to internet" issue on Bestplay despite an active connection, follow these steps:

1. Restart your Device: This is essential as it can clear temporary glitches. Turn off your device completely, pause for a few seconds, and then turn it back on.

2. Toggle Wi-Fi:
- Go to the settings on your device.
- Turn off Wi-Fi and wait for about 10 seconds.
- Turn Wi-Fi back on. This can help reestablish your connection.

3. Check Your Internet Connection:
- Ensure you can access the internet using other apps or by browsing in a web browser to confirm it’s not a broader internet issue on your device.

4. Clear the App Cache:
- Navigate to Settings > Apps.
- Find Bestplay in the list of installed apps.
- Tap on it, then select Storage.
- Click on Clear Cache to remove any temporary data that might be causing connectivity issues.

5. Update the App:
- Open the Google Play Store.
- Search for Bestplay.
- If an update is available, install it, as this can resolve bugs that may interfere with connectivity.

6. Check Background Data Usage:
- Go back to Settings > Apps > Bestplay.
- Look for an option related to Mobile Data or Data Usage.
- Ensure that background data usage is enabled.

7. Reinstall Bestplay:
- If none of the above steps work, uninstall Bestplay from your device.
- Restart your device again.
- Go back to the Google Play Store and reinstall Bestplay.

8. Check Network Settings:
- Ensure that your device is set to obtain IP addresses automatically. You can find this under Settings > Network & internet > Wi-Fi > Network > Advanced.

9. Contact Support: If the problem persists, reaching out to Bestplay support may provide additional solutions tailored to any specific issues they're currently facing.

By following these steps, you should be able to resolve the connectivity issue with Bestplay. - learn more - learn more - learn more