Hi there! I understand your Laxasfit app is crashing on your Android phone, and when you connect your watch, it crashes too, and now the watch is off. Let’s get to the bottom of this together.

First, could you tell me:
- When did this start happening?
- Are you able to open the app at all before it crashes?
- Is your watch responsive (e.g., can you turn it on or interact with it)?
- Have you tried restarting either your phone or the watch yet?

Meanwhile, I'll guide you through some steps that usually help with app crashes and device connection issues:

1. Restart Both Devices:
- Turn off your phone and watch completely. Hold the power button on your watch for a few seconds to turn it back on. Restart your phone normally. This often clears temporary glitches.

2. Clear App Cache and Data on Your Phone:
- Go to Settings > Apps > Laxasfit > Storage > Clear Cache.
- If the app still crashes, try Clear Data as well (note that this may log you out or reset app settings).

3. Uninstall and Reinstall the Laxasfit App:
- Remove the app from your phone, then download and install the latest version from the Google Play Store to ensure it's up to date.

4. Reset the Watch:
- Since you said it’s off now, once charged, try to power it on. If it becomes responsive, perform a factory reset via the watch settings or by long-pressing the power button and selecting reset options. This helps clear any firmware glitches causing the crash.

5. Check Bluetooth Connection:
- Ensure your phone’s Bluetooth is switched off and on again after both devices are rebooted before attempting to pair.

6. Update Phone OS if Possible:
- Since your phone runs Android 10, check if any updates are pending in your Settings > System > Software Update.

If the watch remains off and unresponsive, please make sure it’s fully charged using its original charger before trying to power on again.

Would you please try these steps and let me know which ones you've already attempted? That way I can help you more efficiently. If needed, I can also provide instructions tailored to your watch model.

Are you able to try this now?

1. This started 2 days I used it. I have tried reinstall and install again, currently the watch is fully charged it crushed refuse to switch on its even on charger but it's not charging it's blanked. I have clear on app settings

Thanks for the details. Since your watch is fully charged but showing a blank screen and refusing to turn on or charge, it seems like it may be stuck in a powered-off or unresponsive state. Let's try these specific steps to revive it:

1. Force Restart (Hard Reset):
- Press and hold the watch’s power button for about 10 to 15 seconds continuously. This can clear stuck processes and force the watch to reboot. Sometimes the watch vibrates or shows a logo after this.

2. Try a Different Charger and Charging Cable:
- Occasionally, even if it seems fully charged, the cable or charger might not provide proper power. Try a different USB charger and cable compatible with your watch to rule out charging issues.

3. Check the Charging Contacts:
- Clean the metal charging contacts on both the watch and charger gently with a dry cloth to ensure good connection.

4. Leave it on Charge for Longer:
- Sometimes, a completely drained battery needs a bit of time (15-30 minutes) plugged in before it shows any sign of life.

5. If Still Blank, Attempt Recovery or Factory Reset Mode:
- Some Laxasfit watches allow you to enter recovery mode by holding the power button or a combination of buttons (e.g., power + volume) for several seconds until you see a recovery menu. If you find the manual or video for your exact model, it can guide you through this. This will let you reset firmware without data loss or perform a factory reset if needed.

I found some tutorials specific to Laxasfit watch black screen or unresponsive issues that might be helpful for your model:
- How to Reset The Laxas Fit Watch - TikTok
- Smartwatch Won't Turn On — 11 Easy Ways

Would you like me to walk you step-by-step through trying the force restart and possible recovery mode? Also, please let me know the model of your watch if you know it—sometimes the exact steps differ slightly.

Looking forward to your reply!

I don't see model of the watch

Thanks for letting me know! If you're not seeing a model number on your watch, that’s okay—it happens sometimes, especially with certain Laxasfit models where the number isn't directly on the device.

Here are a few easy ways to identify or get clues about your watch model:

1. Check the Original Packaging or Receipt: If you still have the box or any purchase receipt, the model name or number is often listed there.

2. Look in the Laxasfit App: When your watch connects successfully to the app, the model might show under device information or settings inside the app.

3. Check the Watch’s Settings (if screen is responsive): Some watches list their model or firmware version under Settings > About or System info.

4. Common Models: Some popular Laxasfit models include GL-8, H9, GT9, S10 Max—maybe one of these sounds familiar? You can compare their looks or features on websites or app descriptions.

Since your watch isn’t turning on now, if you do get it to power up, keep an eye out in any menus for model info. Meanwhile, feel free to tell me where you bought it or share a photo if possible, and I can help narrow down the model based on the visuals.

For now, let's focus on getting your watch to turn on with the force restart and charging steps I mentioned earlier. Once we get it powered up, we'll check for model info to further troubleshoot.

Ready to try the force restart? Just press and hold the power button on your watch continuously for about 15 seconds and see if anything happens. Let me know the outcome!