If you are not receiving password reset emails from Amen, follow these steps to troubleshoot and resolve the issue:

1. Check Spam/Junk Folder: Start by checking your spam or junk email folder. Password reset emails often end up there, especially if your email provider has aggressive filtering.

2. Verify Email Address: Ensure that you are using the correct email address associated with your Amen account when requesting the reset. Double-check for typos or outdated addresses.

3. Review Email Filters: If you have set up any custom filters in your email settings, ensure they are not accidentally moving the reset emails to a different folder or deleting them.

4. Whitelisting Amen Email Address: If you find that emails from Amen are consistently going to spam, add Amen’s email address to your contact list or whitelist it. This action may help ensure future emails are directed to your inbox.

5. Request a New Reset Email: Go back to the Amen login page and request another password reset email. Sometimes the initial email may not be sent due to a temporary issue on the service’s end.

6. Check Email Provider Issues: Sometimes, the issue could stem from your email provider. Check for any known outages or issues that may be affecting email delivery.

7. Browser Issues: Clear your browser's cache or try using a different browser/device to request the reset email. It can help to eliminate any issues related to cached data.

8. Contact Amen Support: If you have tried all of the above steps and are still not receiving the password reset email, reach out to Amen's customer support for further assistance. They may be able to assist in troubleshooting the account or sending the email manually.

9. Check Account Lock: Be aware that if there have been multiple failed attempts to log in or reset your password, your account may be temporarily locked. Confirm this with customer support if necessary.

Following these steps should help you in successfully receiving your password reset emails from Amen. If problems persist, technical support may provide additional insights.