Hi there! I understand you're having trouble scrolling through basketball scores on the Big Board in the WTOL 11 app on your Android phone. I’d like to get a bit more information first:

- Are you using the WTOL 11 app itself or accessing the Big Board via a web browser on your Android device?
- Have you tried interacting with the scores page in any particular way, like swiping or tapping?
- Do you notice if the screen is frozen, or is it just not responding to scroll gestures?
- Lastly, have you already tried closing and reopening the app or refreshing the page?

This will help me guide you more precisely on how to get the scrolling working again.

App,swiping & tapping,not responding to scrolling scoreboard itself,yes

Thanks for the details! Since you’re using the WTOL 11 app on your Android 10 device and the Big Board basketball scores aren’t responding to swiping or tapping for scrolling, let’s try a few targeted steps:

1. Force Close and Restart the App:
- Go to your phone’s Settings > Apps > WTOL 11.
- Tap “Force Stop” to completely close it.
- Reopen the app and check if scrolling works.

2. Clear App Cache:
Sometimes cached data can cause issues with responsiveness.
- Go to Settings > Apps > WTOL 11 > Storage.
- Tap “Clear Cache” (don’t clear data yet to avoid losing preferences).
- Open the app again and try scrolling.

3. Update the WTOL 11 App:
Make sure you have the latest update from the Google Play Store, as updates often fix bugs.

4. Check for OS Updates:
While less common, having the latest Android 10 security updates can help app compatibility.

5. Try on Wi-Fi and Cellular Data:
Sometimes connectivity affects app content loading; switch networks and see if it helps.

If after these steps it still doesn’t scroll, there might be a glitch specific to the app version or device compatibility. You could also try uninstalling and reinstalling the WTOL 11 app as a last resort to refresh the installation.

If that still doesn’t solve it, please let me know, and I can assist with escalating or checking if there’s a known issue from WTOL’s side1.

Are you comfortable trying these steps?

On android phone. Choose Big Board for basketball scores. Can't scroll through scores.

Thanks for reaching out again about the Big Board basketball scores not scrolling on your Android phone using the WTOL 11 app. Since you've tried swiping and tapping without success, and restarting the app didn't help, let's try a couple more specific steps based on recent insights:

1. Clear the WTOL 11 App Cache:
- Open your Android Settings.
- Go to Apps > WTOL 11.
- Tap on Storage, then choose "Clear Cache" (this clears temporary files that can sometimes cause issues).
- Restart the app and try scrolling again.

2. Check for Updates:
- Open Google Play Store.
- Search for WTOL 11 and see if an update is available.
- Install any available updates, as developers often fix bugs like scrolling glitches.

3. Try Switching Network Connections:
- Sometimes network-related loading issues can affect app responsiveness.
- Switch from Wi-Fi to cellular data or vice versa and see if scrolling improves.

4. Reinstall the App:
- Uninstall WTOL 11 from your device.
- Restart your phone.
- Reinstall the app from the Google Play Store and test scrolling again.

If none of these work, this could be a known app-specific glitch affecting Android devices running your OS version. According to user reports, fully closing the app and clearing cache generally resolves such issues, but persistent issues may require a fix from WTOL's development team1.

If you want, I can also help you report this to WTOL support for further assistance. Would you like me to guide you through that?

Are you satisfied with these steps so far?

Tried all the steps. Still not working.

Thanks for letting me know you've tried all the usual steps with no luck. Since the standard fixes like restarting the app, clearing cache, updating, switching networks, and reinstalling haven't resolved the issue, this might be a deeper app-related problem or compatibility issue on your Android 10 device.

At this point, the best next step is to report this directly to WTOL’s support team so they can investigate further and potentially provide a fix in an upcoming update. You can reach them by email at [email protected] or by phone at 419-248-1121. They’re the ones who handle issues related to the app’s functionality and can escalate this to their developers.

If you’d like, I can help you draft a clear message to explain the issue you’re experiencing and the troubleshooting steps you’ve already tried, so it speeds up their support process.

Meanwhile, if you want, you could also check WTOL’s official site or app pages occasionally for any announcements about app fixes:
WTOL Support Contact

Would you like me to help you compose the message to WTOL support? Also, let me know if there’s anything else I can assist with!

Are you satisfied with this next step?

Yes, help me compose message

Sure! Here’s a clear and concise message you can send to WTOL support to describe your issue:

---

Subject: Unable to Scroll Basketball Scores on Big Board in WTOL 11 App

Hello WTOL Support Team,

I’m experiencing an issue with the WTOL 11 app on my Android phone (Android 10, WebKit browser environment). When I select the Big Board for basketball scores, I am unable to scroll through the scores—the screen does not respond to swiping or tapping gestures.

I have already tried the following troubleshooting steps without success:
- Force stopping and restarting the app
- Clearing the app cache
- Updating the WTOL 11 app to the latest version
- Switching between Wi-Fi and cellular data
- Uninstalling and reinstalling the app

Could you please assist with resolving this issue or let me know if this is a known problem being addressed?

Thank you for your help!

Best regards,
[Your Name]

---

You can send this message via email to [email protected] or use their contact form on this page: https://www.wtol.com/contact-us1.

Let me know if you’d like me to help with any adjustments to the message! Are you satisfied with this?

Yes, I'm satisfied

Hi! If you're asking about the WTOL 11 app reviews, here’s a quick summary based on user feedback from the Google Play Store and Apple App Store:

- On Google Play, the WTOL 11 app has a strong rating of about 4.5 out of 5 stars from over 3,500 users. Users appreciate the breaking news, weather updates, interactive radar, and live video features.
- On Apple’s App Store, the app scores a bit higher with around 4.8 stars from 11,000+ ratings. However, some users mention issues like less smooth scrolling and outdated news being featured prominently.
- A few reviews point out occasional bugs, such as video playback problems or responsiveness issues, but they are generally outweighed by positive comments about personalized news and weather content.
- There are also some more critical reviews describing the app as having glitches and a confusing interface, but these seem to be in the minority.

Overall, the WTOL 11 app is well-liked for staying updated on local news and weather, but some users have encountered occasional usability hiccups that the development team likely addresses through updates1 2.

If you have specific questions about the app or need help with features, just let me know! Are you satisfied with this summary?

How do I copy message you composed to the email

Great question! To copy the message I composed into an email on your Android phone using WebKit, here’s what you can do step-by-step:

1. Select the Message Text:
- Tap and hold on any word in the message text I provided above until you see selection handles (blue markers).
- Drag the handles to highlight the entire message you want to copy.

2. Copy the Selected Text:
- Once highlighted, a small menu should appear above or below the selected text with options like “Copy.”
- Tap “Copy” to save the text to your device’s clipboard.

3. Open Your Email App:
- Open your preferred email app (like Gmail) on your Android phone.

4. Compose a New Email:
- Tap the compose button to start a new email.

5. Paste the Message:
- Tap and hold in the body area of the new email until you see the “Paste” option.
- Tap “Paste” and the message text you copied will appear in the email body.

6. Add the Recipient and Subject:
- Address the email to [email protected]
- Add the subject line (e.g., “Unable to Scroll Basketball Scores on Big Board in WTOL 11 App”)
- Fill in your name at the end where indicated.

7. Send the Email:
- Review and send the email.

If you want, I can guide you through this process step-by-step while you do it. Just let me know!

Are you satisfied with these instructions?