Hi! I understand your MyChart app isn't updating with your test results and messages. To get started, could you tell me if you see any error messages when trying to refresh the app or if the app appears stuck on an old screen? Also, have you tried any steps already, like restarting the app or your iPhone?

While I wait for your info, here’s a straightforward plan to try that usually helps with updating issues on iOS:

1. Check Internet Connection: Make sure your iPhone has a stable Wi-Fi or cellular connection.

2. Force Close and Reopen the MyChart App: Swipe up from the bottom (or double-click the Home button) to see all open apps, then swipe the MyChart app off the screen. Reopen it and try again.

3. Refresh Your Data: Inside the MyChart app, try pulling down the screen to manually refresh your data.

4. Update the App: Open the App Store, tap on your profile icon, and check if there's an update available for MyChart. If yes, update it.

5. Restart Your iPhone: Sometimes a simple restart can clear minor glitches.

If none of these work, the next steps would be:

6. Check Notification Settings: Ensure notifications and background app refresh are allowed for MyChart in your iPhone’s Settings.

7. Clear App Data: iOS doesn’t have a direct “clear cache” option like Android, but you can uninstall and reinstall the app, which clears stored data and may resolve update issues.

8. Verify Your MyChart Account Status: Occasionally, test results may not show immediately if your care team hasn’t released them yet or if there’s a delay from the lab side.

If you want, I can guide you through uninstalling and reinstalling or verify any account-related concerns.

Would you like to try these steps now? And did you notice if the app gives any specific messages when it fails to update?

Mychart not showing new test results and messages