[MyChart] Clicks on screen do not work.

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Stephen Bank
3 months ago In MyChart
Clicks on screen do not work.

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Emily Roberts

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3 months ago

Hi! I see that the touchscreen clicks are not working with your MyChart app on your Windows device with WebKit browser. I want to make sure I fully understand to help you better—are you experiencing this issue specifically inside the MyChart app or when trying to use MyChart via your web browser? Also, is the problem happening on a touchscreen device like a tablet or a touchscreen laptop, or is it a regular desktop with an external touchscreen?

This info will help me guide you properly. Meanwhile, here are some initial steps you can check:

1. Refresh the app or browser page: Sometimes temporary glitches can cause clicks to be unresponsive. Try closing and reopening the MyChart app or refreshing the browser page.
2. Ensure app/browser is updated: Check that your MyChart app or browser is the latest version, as updates often fix bugs.
3. Restart your device: A simple restart can resolve many touchscreen input issues.
4. Check touchscreen functionality system-wide: Open something else that uses touchscreen interaction (like the Windows Start Menu or another app) to confirm the touchscreen itself works outside MyChart.

If touchscreen works elsewhere but not in MyChart, try clearing the app’s cache or browser cache:
- For browser: Go to browser settings > Privacy or History > Clear browsing data, including cache and cookies.
- For app: If you use the MyChart desktop app (if available), check for cache clearing options in settings or reinstall the app.

Let me know what you observe with these checks, and if the issue persists, we'll proceed to deeper troubleshooting steps.

Are you using the MyChart mobile app or accessing via web browser on your Windows device?

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