[MoMo App] I can't log in is not sending the otp and telling me wrong password and error I dont understand

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Esther Bassey
9 months ago In MoMo App
I can't log in is not sending the otp and telling me wrong password and error I dont understand

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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9 months ago

Hi there! I understand you're having trouble logging into the MoMo App because you're not receiving the OTP (One-Time Password), and it's also saying that your password is incorrect. Let’s work through this together.

To start, could you please tell me:
1. Are you using your registered phone number correctly on the login screen?
2. Have you tried requesting the OTP multiple times?
3. When you enter your password, are you sure it's the right one or have you recently changed it?

In the meantime, here’s a step-by-step approach we can try:

1. Check Your Phone Number: Ensure you are entering the phone number exactly as you registered it, with the correct country code if needed.

2. Request OTP Again: Sometimes network delays can cause OTPs to not arrive immediately. Try requesting the OTP again and wait a full minute.

3. Clear App Cache (on Android): Since you’re on Android 12 with WebKit browser, if you’re using a web-based login, try clearing your browser cache or cookies. If you have the MoMo App installed, go to Settings > Apps > MoMo > Storage, then clear cache.

4. Check for OTP Filtering: Verify that your SMS app or network isn’t filtering out messages from unknown numbers or shortcodes (where OTPs usually come from).

5. Reset Your Password/PIN: If the OTP issue persists or you suspect the password is wrong, use the “Forgot password” or “Reset PIN” option in the app. Resetting through your registered email or phone can resolve mismatches.

6. Check Network Connection: A weak internet connection can interfere with login. Ensure your data or Wi-Fi has stable connectivity.

If after trying the above you still face issues, the MoMo App might be expecting a 4-digit code while you receive a 6-digit OTP or vice versa, which can cause confusion—confirm the code length expected by the app to input correctly1.

Would you like me to guide you through resetting your password or checking your app version to ensure this isn’t a compatibility issue?

Let me know how it goes or if you have tried any of these already!

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