Hi there! I see you're experiencing a session timeout issue with the PressReader app on iOS. I'd love to help you get this sorted out. To start with, could you tell me how often the session times out and if it happens during any specific activity, like reading an article or just being idle? Also, which iOS version and device are you using?

While waiting, I can share some common causes and fixes related to session timeouts on iOS apps like PressReader:

1. App Session Duration: PressReader sessions typically expire after a set period, often 30 days, requiring reactivation to continue using the service. However, shorter timeouts can happen due to authentication issues.

2. Network Stability: Frequent disconnections or unstable WiFi can cause the app to lose connection and time out.

3. App Cache or Data Corruption: Sometimes, app data may get corrupted, causing login or session issues.

Here’s a step-by-step approach to troubleshoot:

1. Check Your Network Connection
- Ensure your WiFi or cellular connection is stable. Try switching between WiFi and cellular to see if the timeout persists.

2. Update PressReader App
- Go to the App Store, search for PressReader, and make sure the app is updated to the latest version.

3. Sign Out and Sign In Again
- Sometimes, refreshing your login session helps. Go to the app settings, sign out, then sign back in.

4. Offload and Reinstall the App
- On iOS: Go to Settings > General > iPhone Storage > PressReader > Offload App (this keeps your data but removes the app). Then reinstall it from the same screen or the App Store.

5. Check Device Settings
- Make sure background app refresh is enabled for PressReader: Settings > General > Background App Refresh.
- Also, confirm that no restrictions or VPNs are blocking connection.

6. Account Status
- Verify your PressReader account is active and subscription (if any) hasn’t expired.

If these steps don’t resolve the timeout issue, do let me know what you’ve tried already, and we can look into more advanced settings or whether there’s an ongoing outage or an update from PressReader’s support.

Are you able to check these steps on your device now?

times out after two open two minutes. whilst reading a page (slow reader).

Thanks for clarifying that PressReader times out after about two minutes while you’re reading a page on your iOS device. Since it happens during active reading and quite quickly, that’s unusual. Let’s dig a little deeper to help you stay logged in longer.

This quick timeout isn’t expected behavior; typically, PressReader sessions last much longer (often many hours or days before needing reauthentication). Here are some focused steps you can try on your iOS device:

1. Check for App Updates:
- Open the App Store, go to your profile, and make sure PressReader is updated to the latest version. Sometimes bugs cause premature logouts and get fixed in updates.

2. Review App Permissions and Background Settings:
- On your iOS device, go to Settings > PressReader and ensure it has permission for Background App Refresh.
- Also check Settings > General > Background App Refresh is enabled globally or at least for PressReader to maintain session activity.

3. Internet Connection Stability:
- A spotty network connection (WiFi or cellular) might cause the app to lose its session. Try switching from WiFi to cellular or vice versa to test if it helps.
- Also, disable any VPN or firewall apps temporarily, as they might interfere with the session.

4. Sign Out and Sign In Again:
- Sign out within the app’s settings, then sign back in. This can refresh your authentication tokens.

5. Reinstall the App:
- Delete PressReader and reinstall it. Sometimes app data issues cause this sort of problem.

6. Check Your Account Type and Access:
- Are you accessing PressReader via a library, subscription, or direct purchase? Some types of access have time limits or require reauthentication periodically, though two minutes is very short. Verifying your subscription status or library access might help.

If none of these fix the problem, it could be a bug or device-specific issue. In that case, the next best step would be to contact PressReader support directly at [email protected] with details like your device model, iOS version (can confirm yours is 13.7), and the exact issue.

Would you like me to help with any of these steps right now? Are you mainly using WiFi or cellular data?

pressreader is not a free-standing app -- it is available through my library website, and either appear in background refresh list.

Thank you for explaining that you access PressReader through your library’s website rather than as a standalone app, and it doesn’t appear in your iOS Background App Refresh list. That definitely changes how we approach this.

Since your access is via the library portal, the session timeout after just two minutes might be related to the library’s authentication method or how the session is managed through that route. Many libraries use login tokens or timed access links that could expire quickly if the app or browser can’t maintain an active session.

Here’s what I suggest to try next:

1. Confirm Your Login Method
- When entering PressReader via your library, are you logging in with a library card number and PIN, or via single sign-on (SSO) like a university or city login portal? Some of these methods require periodic reauthentication.

2. Use a Dedicated Browser Instead of the App (if applicable)
- Since the app doesn’t show in Background App Refresh and you’re accessing via the library, try using Safari on your Mac or iOS device to log in and read. Sometimes the app has more strict session management with library access.

3. Check with Your Library
- Reach out to your library’s help desk or support. They may have session timeout limits configured to conserve licenses or control access. Some libraries set very short session durations on PressReader access.

4. Keep the App or Browser Active
- Avoid switching away from the PressReader app or browser tab. If you often switch to other apps, iOS might suspend the app and cause the session to timeout faster.

5. Try Logging in via a Hotspot
- Some libraries limit access to on-site or specific IP ranges. Testing with cellular data or a hotspot might help rule out network restrictions that could force timeouts.

6. Clear Browser Cache or App Data
- If you are using a browser, clearing the cache and cookies may help with lingering session conflicts.

Because you’re accessing PressReader through your library’s website, the quick timeout is often a configuration outside of the app itself. Libraries sometimes restrict session times to manage user access fairly.

Here’s an official help link about signing into PressReader through a library if you want to double-check the steps: https://help.pressreader.com/hc/en-us/articles/360040581231-How-to-sign-into-PressReader-through-a-library [3]

If after trying this, the issue persists and your library confirms there’s no known session limit that short, then contacting PressReader support via [email protected] with your library details and device info would be the next best step.

Does this help clarify things? Would you like assistance with any of these steps on your Mac or iOS device?