Hi! I’m Daniel Otega. I understand you’re having trouble logging in to the eVero app on your iPhone running iOS 18.7. Let’s get this sorted out together.

To start off, could you tell me a bit more about the issue? For example:
- Are you seeing an error message? If so, what does it say?
- Are you unable to enter your credentials, or does the login just not go through?
- Have you tried logging in before, or is this your first time using the app on this device?

While waiting for your details, here’s a step-by-step guide to troubleshoot common login issues with the eVeroMobile app on iPhone:

1. Check your credentials: Ensure your username and password are entered correctly, with no extra spaces or typos.

2. Internet connection: Make sure your iPhone has a stable internet connection via Wi-Fi or cellular data.

3. App version: Verify the eVeroMobile app is updated to the latest version available in the App Store. Updates often fix bugs that affect login.

4. Permissions check: Sometimes the app needs certain permissions (like location access). Go to Settings > eVeroMobile and ensure required permissions are enabled.

5. Restart the app: Close the eVeroMobile app completely and reopen it.

6. Restart your iPhone: A quick reboot can sometimes clear up software hiccups.

7. Account status: Confirm your eVero account is active and you have the necessary permissions. Some login issues happen if the account is inactive or permissions are missing. If you’re part of an agency, contacting your Agency Administrator could help.

If you’ve tried these already or the issue persists, please share any specific messages or behaviors you see, so I can help you with deeper steps or guide you to the appropriate contact—your Agency Administrator or eVero support.

Are you following along okay? Any detail you provide will help me assist you better!

When I login it says no agencies found

Thanks for sharing that message, “no agencies found,” when you try to log in. That gives us a good lead on what might be happening.

This specific message usually means your account is not currently associated with any active agency in the eVero system. For you to access eVero services via the app, your user profile must be linked to at least one agency.

Here’s what I recommend doing next:

1. Verify Agency Association: Reach out to your Agency Administrator (the person or team that manages your organization's eVero access) and confirm that your account is correctly linked to your agency. Sometimes, if your account was recently set up or modified, the agency assignment might not have been completed.

2. Check Permissions: Ask the Agency Administrator if your user permissions and roles are correctly set up. Without proper roles, the app might not display any agencies for your account.

3. Try Logging in Again: After they confirm or fix your agency association, try logging in on your iPhone again.

4. Additional Support: If you don’t know who your Agency Administrator is, or this doesn’t resolve the issue, you can contact eVero Support directly via:
- Phone: 888.871.3746
- Email: [email protected]

These contacts can also help check your account status and help get you connected with the right agency3 8.

Let me know if you want help drafting a message to your Agency Administrator or if you want guidance contacting eVero Support! Are you comfortable with these steps?