Hi there! I understand you're able to log in to the eVero app on your Android device but get stuck on the agency screen with an infinite "please wait" loading box. Let's work through this together.

To better assist, may I ask:
- Does this happen every time you enter the agency screen or only sometimes?
- Have you tried any steps already to fix this issue (like restarting the app, clearing cache, etc.)?

Meanwhile, here are some general steps to try that often help resolve infinite loading screens:

1. Restart the App and Device
Close the eVero app fully (make sure it’s not running in the background) and then restart your Android device. This can clear temporary glitches.

2. Clear App Cache and Data
Since you’re on Android 10, go to
Settings > Apps > eVero > Storage
Here, tap on Clear Cache first. If the issue persists, you can try Clear Data (note that clearing data will log you out and may delete saved settings).

3. Check Network Connection
Ensure you have a stable internet connection, preferably Wi-Fi or strong mobile data. Sometimes poor connectivity causes loading screens to stall.

4. Try Logging In with a Different Account or Role
If there’s a role option (like CEO or President) when entering the agency, try switching that if available. Some users reported that not being a CEO or being in a smaller lobby helps bypass the infinite loading bug.

5. Update or Reinstall the App
Check if there is an update available in the Google Play Store. If yes, update the app. If not, uninstall and reinstall it completely.

6. Avoid Long Periods in Background
Some apps can get stuck if left in the background too long and reopened after a while. Make sure to close the app properly instead of just switching away.

If you’ve already gone through these steps, please let me know which ones so I can suggest more advanced troubleshooting.

Would you like me to guide you step-by-step through any of these? Also, if you could share if there’s any error message or behavior on the screen besides the "please wait" box, that would help a lot!

I have not seen this happen before today and i have already restarted my phone and cleared the data and cache

Thanks for letting me know that you've already restarted your phone and cleared both the app cache and data. Since the issue started suddenly today and these common fixes didn’t resolve it, let’s try a few other things next.

Here’s what I suggest:

1. Check for App Updates or Temporary Service Issues
Sometimes after updates or server-side changes, apps can have temporary glitches. Please check the Google Play Store to see if there is a pending update for the eVero app and install it if available.
Also, it's a good idea to check if eVero's service or servers have any reported outages or maintenance periods that might be causing this. You can visit their official support page or status page if they have one.

2. Try Logging in on a Different Device or Browser
If possible, try accessing your agency account from another device or via a browser (if eVero supports web access). This can help determine if the issue is specific to your Android 10 device or the account itself.

3. Review Your Account Status and Role
Since the loading stalls on the agency screen, which usually relates to your role or agency data, it could be related to a recent change in your account permissions or data corruption on the server side. If you can, try logging in with a different role under your agency to see if that works better.

4. Reinstall the App Again
Since clearing data didn't fix it, try uninstalling the app completely and then reinstalling fresh from the Google Play Store. This can sometimes fix corrupted installation files that clearing cache/data misses.

5. Contact eVero Support
If none of the above works, it could be an internal issue with the agency data or a backend error requiring their intervention. I'll recommend contacting eVero's support team directly at their official help desk address or through their website support portal for account-specific troubleshooting3.

Would you like me to help you with any of these steps in detail? Also, did anything change today before this issue started, like a device update or app update? That could offer clues.