[Scanner App] Won’t email my scan/pic

M
Mark
5 months ago In Scanner App
Won’t email my scan/pic

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Emily Roberts

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5 months ago

Hi there! I understand you're having trouble sending your scan or picture via email using the Scanner App on your iPhone running iOS 18.7. Could you tell me a bit more about what happens when you try to email the scan? For example, do you see any error messages, or does the email just not send at all?

Meanwhile, here are some common reasons and steps we can try:

1. Check Your Network Connection
Sometimes the email won’t send if your internet connection is unstable. Can you try switching to a different Wi-Fi network or use cellular data and try sending the scan again?

2. Verify File Size
Email servers often have limits on attachment size, usually around 10 to 15 MB. If your scan is very large (like a high-resolution PDF or image), the email might not send. You can try reducing the scan’s file size by lowering the resolution or saving it in grayscale before emailing.

3. Ensure Mail App is Set Up Correctly
Scanner App usually uses the native Mail app on iOS to send emails. Can you check if you can send a regular email with an attachment from your Mail app? If not, there might be an issue with your email account setup or SMTP server settings.

4. Restart the App and Device
Sometimes a quick restart of the Scanner App and your iPhone can clear up minor glitches.

If you’ve already tried these or if you see specific error messages, please let me know so I can guide you better.

Would you like me to walk you through adjusting the scan size or verifying your Mail app settings?

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