Hi! I see you’ve been dealing with the black screen issue on the BIGVU Teleprompter Captions AI app for the last couple of days—let’s get that fixed for you. Could you tell me a bit more? For example, does the screen go black right when you open the app, or is it just when you try to use the camera or teleprompter feature? Also, have you tried any fixes so far?

Meanwhile, I can guide you through some common and effective steps to resolve the black screen issue on your iPhone with iOS 18.7:

1. Check Camera Permissions:
Since the app uses your camera, ensure BIGVU has permission to access it:
- Go to Settings > Privacy & Security > Camera.
- Make sure the toggle for BIGVU is turned on. Sometimes, if permissions are off, the camera won’t activate, resulting in a black screen.

2. Force Close and Restart the App:
- Swipe up from the bottom (or double-click the Home button if your iPhone has one).
- Find the BIGVU app preview and swipe it up off the screen to close.
- Reopen the app and see if the camera now shows up.

3. Restart Your iPhone:
- Power off your phone fully and turn it back on. This often clears minor glitches.

4. Update BIGVU and iOS:
- Check the App Store to confirm that BIGVU is updated to the latest version.
- Sometimes app updates fix bugs related to camera access and display.
- Also, verify your iOS is the latest compatible update for your device. iOS 18.7 is a recent version, so that should be good.

5. Reinstall BIGVU:
- If none of the above work, uninstall the BIGVU app and reinstall it. This resets the app’s stored data and often resolves persistent issues.

6. Check for Known Issues:
I looked into camera activation problems with BIGVU and users sometimes see a “spinning wheel” or black screen if there are connection or permission issues. This is often fixed by the above steps, especially camera permission checks1.

Could you try these out and let me know if the black screen persists exactly when or after which step? That way, I can help you go deeper into troubleshooting or explore other fixes.

Are you satisfied with the solution I provided so far?