Hi there! I understand how frustrating it can be when the audio version keeps crashing and interrupts your reading experience. Let’s try to troubleshoot the issue together.

First, I’d like to ask a few questions to better understand the situation:
1. Is the app crashing only during audio playback, or does it happen in other sections as well?
2. Have you recently updated the WebNovel app, or is this a new behavior you've noticed since an update?
3. Are you experiencing this with all audiobooks or just specific ones?

In the meantime, here are some initial steps you can try to see if we can resolve the issue:

### Step 1: Restart the App
- Close the WebNovel app completely by swiping it away from your recent apps and then reopen it.

### Step 2: Check for Updates
- Ensure that your WebNovel app is up to date. You can do this by going to the App Store, searching for WebNovel, and tapping "Update" if it's available.

### Step 3: Clear Cache (If Available)
- This option might be limited on iOS, but you can attempt to uninstall and then reinstall the app. This can help remove any corrupted files that might be causing the crash.

### Step 4: Adjust Audio Settings
- Go into the app settings and reset the audio settings if there’s an option. This may help if the issue is related to certain audio configurations.

### Step 5: Check Your Device Storage
- Ensure your device has enough storage available. Sometimes, low storage space can lead to apps crashing.

If the problem persists after trying these steps, please let me know, and we can look into more advanced troubleshooting options or escalate the issue to our support team if necessary.

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I have the app and anytime I listen to any story with audio it crashes

Thanks for providing more details about the crashing issue with audio playback! Since the problem occurs during any story with audio, it seems likely that it could be related to the app's audio features or recent updates.

### Here’s a step-by-step approach to resolve this:

#### Step 1: Restart Your iPhone
1. Hold the power button and volume button until the power off slider appears.
2. Slide to power off, wait a few seconds, and then turn it back on. This clears temporary glitches.

#### Step 2: Update the WebNovel App
1. Open the App Store on your iPhone.
2. Tap on your profile icon at the top right.
3. Scroll down to see if there are any updates available for the WebNovel app. If there is an update, tap "Update".

#### Step 3: Reinstall the WebNovel App
1. Delete the app: Press and hold the WebNovel app icon and select "Remove App," then confirm.
2. Reinstall: Go to the App Store, search for WebNovel, and install it again. This can help to fix any corrupted data.

#### Step 4: Adjust Audio Settings
- Although options may be limited, check if there are any audio settings in the app you can reset or adjust. Sometimes toggling the audio features can resolve playback issues.

#### Step 5: Check Storage Space
1. Go to Settings > General > iPhone Storage.
2. Make sure you have sufficient free space. If you're low on storage, consider deleting unused apps or media.

#### External Sources:
There are some discussions regarding similar issues caused by recent updates to the app’s audio features, which seems to be affecting many users. You can find some insights on this on Reddit here and here.

If these steps don’t solve the crashing issue, it may be worthwhile to reach out to our support team for further assistance at [email protected].

Are you satisfied with the solution I provided?