Hello! I understand you're having trouble with your Shukran account not working. To help you better, could you please tell me what exactly happens when you try to access the account? For example, do you have trouble logging in, or is the app not loading correctly? Any error messages or specific behaviors you notice would be very helpful.

In the meantime, here are some general troubleshooting steps for Shukran account issues on your Android device:

1. Check Internet Connection
Ensure you have a stable internet connection, either Wi-Fi or mobile data, as the app requires this to work properly.

2. Update or Reinstall the App
Go to the Google Play Store, check if there’s an update available for the Shukran app, and install it. If the app is up to date but still not working, try uninstalling and reinstalling it.

3. Clear App Cache and Data
Sometimes, cached data can cause problems. Go to your device’s Settings > Apps > Shukran > Storage, then tap Clear Cache and Clear Data. After this, try logging in again.

4. Verify Your Login Credentials
Make sure you are entering the correct username and password. If you forgot your password, use the “Forgot Password” option to reset it.

5. Check for Account Issues
If you have a balance of Shukrans but still can’t see options like "Pay with Shukrans," there may be an account-related issue that requires direct support from Shukran. You can reach out to their support team via the contact info on their official website or the app itself.

If these steps don’t help, please let me know more details on the exact issue or any error messages you have received. I’m here to assist you further!

Are you able to try these and tell me what happens?