Hi! I understand you created an account via the web application for HSL but are still seeing a "no connection or connectivity to HSL's service" message in the app. Let’s work through this together.

To start, could you please confirm a few things for me?

1. Are you trying to use the HSL app on your Android device running Android 10?
2. Is your device connected to the internet via Wi-Fi or mobile data?
3. Have you tried restarting the app or your phone since creating the account?
4. Have you logged into the HSL app directly with the new credentials created on the web?
5. Are you seeing this message immediately after login or at some other point?

This will help me understand where the connectivity issue might lie. Looking forward to your reply!

created account via web application, but still the same "no connection or connectivity to HSL's se.."

Thanks for sharing that you're seeing the "no connection or connectivity to HSL's service" message after creating an account via the web. Since you're on an Android 10 device using the WebKit browser, let's troubleshoot this based on some common scenarios.

A few key points to check:

1. Network type: Is your device using a roaming mobile network, or connected to Wi-Fi? The HSL app and services may restrict connections when on roaming outside Finland, which causes connection failures210.

2. Location restrictions: The HSL system has recently limited service access to within Finland only. Users outside Finland may see connectivity errors10.

3. App version and cache: Make sure your HSL app is updated to the latest version. Try clearing the app cache and data, then restarting it. Alternatively, uninstall and reinstall the app.

4. Login via app: Accounts created on the web should be logged into within the HSL app. Confirm you're using the same credentials, and not trying to use the web session in the app.

5. VPN use: If you are physically outside Finland or on roaming, using a VPN set to a Finnish IP address can help restore connectivity to HSL services3.

6. Browser compatibility: Since you mentioned using WebKit on Android 10, make sure the browser is fully updated. Some banking authorization or app login may fail on outdated or unsupported browser versions4.

To summarize a step-by-step approach:

1. Verify your device's network connection type and location (inside Finland and not roaming).
2. Update or reinstall the HSL app.
3. Clear app cache/data via Android Settings > Apps > HSL > Storage.
4. Log in with your created account credentials directly in the app.
5. If outside Finland or roaming, try connecting via VPN with a Finnish location.
6. Ensure your web browser is updated if using it for any HSL services.

If after these steps the problem persists, there might be a temporary server or account issue—I'll be happy to assist further or you can contact HSL support directly at [email protected].

Are you able to check your current network type and location? That will help me tailor the guidance precisely!

1. Android version

Thanks for asking about the HSL app's Android version compatibility! Since you’re on Android 10, you should be within the supported range. Here’s a quick overview:

- As of the recent update on October 24, 2024, the minimum Android requirement for the HSL app is Android 7.0 or higher. Your Android 10 device definitely meets this requirement, so the app should work properly on your device1.

- For the best experience, HSL recommends using Android 9.0 or above, so your system version is good in this regard too3.

Given this, app incompatibility due to your Android version is unlikely causing your connection issue.

If you like, I can guide you through clearing cache, confirming app updates, or other steps to get the connectivity working smoothly. Would you like to proceed with that?