Hi! I understand you're having trouble receiving password reset emails from the Olosho App to your Gmail account when you use the "forgot password" function. Let's work through this together.

First, just to clarify:
- When you try to reset your password, do you see any confirmation in the app that the email was sent?
- Have you checked your Gmail spam or junk folder to see if the reset email might have been filtered there?
- Is the Gmail address you are using the one registered with your Olosho App account?

While you check those, here’s a simple step-by-step approach to try:

1. Check Spam/Junk Folder: Sometimes password reset emails can be mistakenly marked as spam by Gmail. Look in those folders to see if the email ended up there.

2. Search Your Gmail Inbox: Use the search bar with keywords like "Olosho" or "password reset" to ensure the email was not missed.

3. Check Blocked Addresses and Filters: In Gmail settings under "Filters and Blocked Addresses," make sure there's no rule that might be deleting or redirecting emails from Olosho.

4. Add Olosho's Email to Contacts: Adding the sender email (like [email protected]) to your contact list can improve email delivery.

5. Try Using Another Email Address: If possible, try registering another email in the app or use an alternative email temporarily to test if the reset emails send correctly.

6. Ensure Your Internet Connection Is Stable: Sometimes connectivity issues can delay or interrupt reset request processing.

If after these steps you still don’t receive the reset email:
- It could be an app-side issue where the reset emails aren’t being triggered properly. In that case, I recommend contacting Olosho support at [email protected] for a closer look.
- Sometimes email servers experience delays or blocks — verifying via their support can also confirm if there’s an ongoing problem.

Please let me know what you find, and if you need, I can guide you through any of these steps! Are you seeing any confirmation message after requesting the password reset?

My app is not sending messages to my Gmail if I press forgot password

Thanks for letting me know your app isn’t sending password reset emails to your Gmail when you press "forgot password." To help you better, could you tell me if you have already checked your Gmail spam or junk folder? Also, do you see any message inside the app confirming the reset email was sent?

Meanwhile, here’s a focused approach based on common causes and fixes for Gmail not receiving password reset emails:

1. Check Spam, Junk, and All Mail Folders: Gmail sometimes filters such emails incorrectly. Search for “Olosho” or “password reset” in your Gmail inbox and spam folder.

2. Review Gmail Filters and Blocked Addresses: Occasionally, email rules or blocks can prevent delivery. In Gmail settings, check under "Filters and Blocked Addresses" to see if any rules might be affecting Olosho emails.

3. Add Olosho’s Support Email to Contacts: Adding [email protected] (or the sender email address from the app) to your contacts can help improve delivery.

4. Try Resending the Reset Email: Ensure your internet connection is stable, then retry the password reset to see if an email is triggered.

5. Test With Another Email Address: If you can, try registering or using a different email account (maybe a non-Gmail address) to see if the reset email comes through.

If none of these work, this could point to an issue on Olosho App’s server or email system. In that case, contacting Olosho’s support directly via [email protected] will be the best step to get the problem investigated further.

Let me know what you find so far! If you want, I can help walk you through checking Gmail settings or app behavior step by step.

Here is some related information about Gmail and password reset email delivery issues you might find useful: 1 2.

Are you comfortable with these checks?

My app is not sending messages to my Gmail if I press forgot password

My app is not sending messages to my Gmail if I press forgot password

Hi again! I see that you're still having trouble receiving the Olosho App password reset email in your Gmail after pressing "forgot password." Let's narrow down the cause with some focused steps that specifically address Gmail and the app's behavior together:

1. Check Gmail Spam and Junk Folders: Sometimes Gmail mistakenly filters legitimate reset emails. Use the Gmail search bar with terms like "Olosho" or "password reset" to search all folders including Spam and Trash.

2. Check Gmail Filters and Blocked Addresses: In Gmail, go to Settings > See all settings > Filters and Blocked Addresses. Confirm there’s no filter or block affecting emails from Olosho's support address (usually [email protected] or a similar address).

3. Add Olosho Email Address to Contacts: Adding the app's support email to your Gmail contacts can help Gmail recognize these as trusted messages.

4. Try Using a Different Internet Connection: Sometimes network restrictions or firewalls can block communication with the app servers. Switch to Wi-Fi if on mobile data or vice versa and try again.

5. Test Password Reset with a Different Email: If feasible, try registering a different email (non-Gmail preferred) on the Olosho App and perform a reset to see if emails go through. This helps identify if the issue is Gmail-specific or app-related.

6. Confirm the Password Reset Request is Triggered: After tapping "forgot password" in the app, do you see any on-screen confirmation like “reset email sent”? If no confirmation appears, the app might not be triggering the email properly.

7. App Update and Cache Clearing: Make sure your Olosho App is updated to the latest version from your app store. Also, try clearing the app cache:
- On your Android device, go to Settings > Apps > Olosho App > Storage > Clear Cache.

If after these checks you still don’t receive the reset email, it likely points to an issue with the app’s email sending system. You can get direct help by emailing Olosho support at [email protected] with details of your problem.

For more insight on why Gmail sometimes blocks or delays reset emails, you can check Gmail’s support discussions here: 2, 10.

Please let me know if you want me to guide you through any specific step or if you have further details like error messages or app screen behavior—I'm here to help! Are you ready to proceed with these checks?

My app is not sending messages to my Gmail if I press forgot password

Hi! I see you’re still having trouble with the Olosho App not sending password reset emails to your Gmail when you press "forgot password." Let’s try a fresh approach to troubleshoot this together based on what’s known and some common causes for this kind of issue:

1. Double-check Gmail Spam/Junk: Sometimes Gmail filters reset emails into Spam or even All Mail by mistake. Try searching your Gmail inbox with keywords like “Olosho,” “password reset,” or “no-reply” to make sure it’s not hiding there.

2. Review Gmail Filters and Blocks: To ensure your Gmail isn’t blocking or redirecting the Olosho emails, go to Gmail Settings > Filters and Blocked Addresses, and remove any rules affecting emails from Olosho’s domain or support address.

3. Add Olosho Support Email to Contacts: Adding [email protected] (or the email shown as sender during reset) to your Gmail contacts list can help prevent the email from being filtered out.

4. Confirm Your Gmail is Correct in the App: Ensure the email address you entered in the app is exactly the Gmail you check and linked to your Olosho account.

5. Try Another Email Account: If possible, test using a different, non-Gmail email to see if reset emails are delivered there—this helps determine if the issue is Gmail-related or from the app side.

6. Check App Confirmation: When you tap “forgot password” in the Olosho App, do you get a confirmation message like “reset email sent”? If not, the app might not be triggering the email properly.

7. Update the App and Clear Cache: Make sure your app is up to date. On your Android device, go to Settings > Apps > Olosho App > Storage > Clear Cache, then try again.

8. Try a Different Network: Switch between Wi-Fi and mobile data on your device in case network restrictions are blocking the request.

If all these steps don’t resolve the issue, it could be that the Olosho App’s email system is experiencing problems sending reset emails. In that case, sending them a direct email at [email protected] explaining the issue will be the best next step.

For more general info about password reset email issues with Gmail, here's a useful discussion: 2

Would you like me to help you go through any of these steps in detail? Are you seeing any onscreen messages when you request the password reset?