Hello! I see that the Epic! app keeps crashing on your school division iPads running iOS 15.8.6. Let’s try to get this sorted out together. Just to clarify a bit—do you notice if the app crashes right after opening, or during a specific activity inside the app? Also, is this happening on all the iPads or only some of them?

While you answer, here are some initial steps that often help with app crashes on iPads, especially for iOS 15.8.6:

1. Force Close and Reopen the App:
- Double-click the Home button or swipe up and hold to bring up the app switcher.
- Find the Epic! app and swipe it off the screen to close it completely.
- Reopen the app to see if it runs smoothly.

2. Restart the iPad:
- Hold the top button and either volume button until the slider appears.
- Slide to power off, wait about 10 seconds, then turn it back on.
- Try Epic! again.

3. Update the App:
- Open the App Store, go to your account, and check for updates to Epic!.
- Install any updates available, as these can fix bugs causing crashes.

4. Reinstall the App:
- If the above doesn’t help, delete the Epic! app (press and hold the app icon, then tap “Remove App”).
- Restart the iPad, then reinstall the app from the App Store.

5. Check Available Storage:
- Go to Settings > General > iPad Storage and ensure there’s enough space.
- Low space can cause apps to malfunction.

If those steps don’t resolve the issue, there may be a compatibility or deeper software issue specific to iOS 15.8.6. There have been reports of app crashes on iPads with this version affecting multiple apps, sometimes resolved by the app developer releasing an update or through iOS patch fixes2 6.

Could you try these and tell me what happens? Also, if there’s a specific error message or when the crash happens, that info will really help narrow down the problem.

Are you satisfied with this approach so far?

I have performed all suggestions and app still crashes when trying to open it

Thanks for letting me know you’ve already tried those steps and the Epic! app still crashes on launch. Since this is happening on iPads running iOS 15.8.6 and the simple fixes haven’t worked, let’s explore some more advanced possibilities.

Based on similar issues seen with launcher or app crashes, here are some deeper troubleshooting steps tailored for iPads:

1. Check for Device Restrictions or Management Profiles:
- Since these are school division iPads, there might be mobile device management (MDM) profiles or restrictions enabled by your IT department that could interfere with Epic! launching.
- Check in Settings > General > VPN & Device Management (or Profiles) to see if there are any profiles and whether they are allowing Epic! full access. Sometimes permissions need tweaking for apps to run properly.

2. Network Settings and Proxy or Firewall Restrictions:
- Make sure the network the iPads are using is not blocking any required servers Epic! connects to. Sometimes school networks have firewalls or proxy settings that interfere with app connectivity causing crashes.
- Try connecting one iPad to a different network (e.g., a home Wi-Fi or hotspot) to see if Epic! launches without crashing. This can signal if network settings are disrupting the app.

3. Check for Any Pending iOS Updates:
- While iOS 15.8.6 is recent, there might be incremental updates or patches available. Go to Settings > General > Software Update to verify.
- Sometimes small updates fix background system issues affecting apps.

4. Contact Epic! Support With Crash Logs:
- To help them analyze, gather crash logs from one of the affected iPads by connecting it to a Mac or PC with the latest iTunes or Finder and accessing device logs.
- You can send these logs to [email protected] to get direct assistance from their development team.

One more thing to check is that the school iPads have sufficient storage and no background app conflicts. Also, ensure that the app is the official Epic! version from the App Store and hasn’t been altered.

Would you be able to test the network aspect by trying Epic! on a non-school Wi-Fi, or check device management profiles and restrictions? That info will help me guide you more precisely.

Are you satisfied with this next set of suggestions? If not resolved, I can guide you on how to collect logs or escalate further.