Hi! I understand your Acellus app video starts and stops often even though you have a good internet connection. Let’s work together to get this sorted.

First, can you tell me if this happens all the time or just on specific videos or courses? Also, are you using the app directly on your Windows device or through a browser? Any details about recent changes or updates to the app or your device would help.

In the meantime, here are some common, straightforward fixes you can try to improve streaming performance:

1. Clear your browser cache if you’re using Acellus in a browser. Sometimes a full cache can cause video playback issues.
2. Close other programs or browser tabs that might be using bandwidth or CPU resources on your Windows device.
3. Restart your router and your computer to refresh the network connection.
4. Try lowering the video quality settings in the app to reduce buffer load.
5. Make sure your Windows OS and browser are fully updated.
6. If possible, connect your device directly to your router with an Ethernet cable instead of Wi-Fi for a more stable connection.

If none of these steps help, we can dive deeper by checking your system performance, doing a network speed test, or verifying if there’s any known issue with Acellus servers.

Could you confirm what you've tried so far, and how you access Acellus? That way, I can better guide you with tailored steps.