Hi there! I see you're getting an "Error - Unable to download tickets" message for your reservation on August 13th. Let's get this sorted out. Just to clarify, are you using the Sagrada Familia official app on your Windows device with WebKit browser, or are you trying to download tickets from the website? Also, have you tried any steps already, like reinstalling the app or using a different network?

Meanwhile, here are a few steps that typically help resolve this issue:

1. Check Internet Connection: Sometimes, switching from Wi-Fi to mobile data or vice versa can help, since certain network settings might block downloads.

2. Reinstall or Update the App: If you’re using the app, uninstall it and reinstall the latest version from the official store. Corrupted files can cause download errors.

3. Clear Browser Cache and Cookies: If you are using the web, clearing cache and cookies on your browser can resolve some download issues.

4. Use a Different Browser: Since you're on WebKit, try downloading your tickets using another browser like Chrome or Edge on your Windows device.

5. Confirm Reservation Details: Make sure the reservation number and email you entered are exactly as in your confirmation.

6. Check for App Server Issues: Occasionally, the Sagrada Familia ticketing system experiences temporary glitches. If the error persists, it might be on their end.

If none of these work, could you please tell me if you received any confirmation email with a ticket PDF or a direct link? Sometimes, they send tickets via email as a fallback.

Let me know what you've tried or any specifics, and we can dig deeper!

I received a confirmation email with a ticket PDF

Thanks for letting me know you have the confirmation email with the ticket PDF! That’s great because it means your reservation is confirmed and you already have your tickets in a usable format.

The "Error - Unable to download tickets" message in the app or website tends to be a known issue sometimes. Since you already have the PDF, you can use that directly for entry on your visit date.

Here’s what I recommend next:

1. Use the PDF Ticket: Simply open the PDF on your Windows device or print it out. The QR code or ticket info inside will be valid at the entrance.

2. Avoid Re-downloading: Since the PDF is your official ticket, you don’t necessarily need to re-download through the app if it’s giving that error.

3. If You Prefer App Tickets: Double-check you’re logging into the app with the exact same email and reservation number used for booking. Sometimes mismatches cause download failures.

4. Try Clearing App Cache or Reinstalling: If you want to troubleshoot the app further, clear cache or completely uninstall and reinstall the app, then try logging in again.

5. Contact Booking Support if Needed: If you want to resolve the download error itself or have any doubts, you can reach the Booking Management Centre by phone at +34 931 980 705 or email [email protected] for personalized help2.

Using the PDF directly is the easiest way to avoid any last-minute worries on your visit day. Do you want me to guide you on how to open or save that PDF properly on your Windows device? Or is there anything else about your tickets or app you’d like help with?

I have pdf tickets ... how do i get / use the audio guide when i arrive?

Thanks for asking about the audio guide! Since you have PDF tickets, here’s how you can get and use the official Sagrada Familia audio guide during your visit:

1. Download the Official Sagrada Familia App
The official app lets you manage your tickets and provides an audio guide you can listen to right from your phone. You can download it before your visit and follow the instructions to access the audio guide linked to your ticket1.

2. Link Your Reservation in the App
Open the app and log in using the same email and reservation number you used to book your tickets. This will allow the app to recognize your PDF ticket and unlock the audio guide for your visit.

3. Using the Audioguide on Arrival
When you arrive at the Basilica, you can use your phone with the app to listen to the audio guide on location. It will provide you with detailed narrations about the architecture, artwork, and history as you tour.

4. Alternate Option: Downloadable Audio Guide from Email or Website
Some tickets include links to downloadable audio files directly in the confirmation email or on the ticket management page. You could check your email or the official website in case you have that option.

If you'd like, I can guide you step-by-step on installing and setting up the app on your Windows device or help find an alternate audio guide if you prefer.

Would you like me to help with app setup or audio guide download instructions?