Hi! I understand you're having trouble accessing the Novobanco app on your Mac with OS X 10.15.7. Could you tell me exactly what happens when you try to open or log in to the app? For example, do you see an error message or does it just not respond? Any details you provide will help me guide you better.

A message says too many have been made, resulting in being locked out?

Thanks for explaining the message you're seeing about being locked out due to too many login attempts. This usually happens as a security measure when the system detects multiple unsuccessful login tries.

Here's what we can do step-by-step to help you regain access to the Novobanco app on your Mac:

1. Wait for Lockout Period to Expire: The lockout is typically temporary. If you haven't already, wait about 30 minutes before trying again. This cool-down period automatically resets the lockout in many cases.

2. Reset Your Password:
- Visit the Novobanco login page or app.
- Select the "Forgot Password" or similar option.
- Follow the prompts to reset your password via email or phone verification.
Sometimes after too many failed attempts, resetting the password helps unlock the account and ensures you have the correct credentials.

3. Clear Cache and Cookies on Your Mac Browser (if you’re accessing via browser or web app):
- Open Safari.
- Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
- Restart Safari and try logging in again.

4. Check Device or App Updates:
- Make sure your app is the latest version.
- Check for any macOS updates (though your device is on 10.15.7, which is fairly recent for Catalina).

5. Try Logging in from a Different Device or Network:
- Sometimes an unrecognized device or IP address can cause additional security blocks.

6. Contact Novobanco Support if Lock Persists:
- If the lockout does not lift after an hour or the password reset doesn’t work, I recommend contacting Novobanco’s customer support team directly to verify and unlock your account.
- You can email them at [email protected] or call their helpline.

Would you like me to guide you through the password reset process now? Or do you already know if you have access to the email or phone number linked to your account? This will help me assist you better.

[Support info based on Novobanco’s FAQ and related user reports]2 4.

Are you satisfied with this plan so far?