Hi there! I see you mentioned "not working" with the SportsEngine app. Could you please tell me a bit more about what exactly isn’t working? For example, is the app not opening, or are there problems with logging in, viewing your team schedule, chats, or something else?

Once I understand better, I can walk you through some steps tailored to your iPhone running iOS 18.6.2 to get things back on track. Looking forward to helping you out!

not logging in

Thanks for sharing that you’re having trouble logging into the SportsEngine app on your iPhone. Let’s work through this step-by-step and get you signed in.

1. Verify your login info: Double-check that you’re entering the correct email address or phone number associated with your SportsEngine account. Sometimes, using a different email or phone number you might have used before helps if the first didn't work1.

2. Reset your password: If you’re not sure about your password, on the Sign-In screen, tap “Need Help Signing In?” then select “Forgot your password?” Enter your email and follow the instructions to reset it4.

3. Check your internet connection: Make sure your iPhone has a stable internet connection, either via Wi-Fi or cellular data.

4. Force close and reopen the app: Sometimes the app may need a restart. Swipe up from the bottom (or double press the home button on older iPhones) to bring up the app switcher, then swipe the SportsEngine app off the screen to close it. Relaunch the app and try logging in again.

5. Update the app: Ensure you have the latest version of SportsEngine installed from the App Store. Sometimes outdated apps can cause login problems.

If you have tried these steps already or if the problem continues, please let me know so we can dig deeper. Also, if you get any error messages during login, sharing them would really help!

Are you able to try these and let me know how it goes? If needed, I can guide you through reporting the problem directly within the app as well3 10.

Steps to clear SportsEngine app cache

Thanks for asking about clearing the cache for the SportsEngine app on your iPhone. Unlike browsers that have a direct “Clear Cache” option, iOS apps including SportsEngine don’t have a specific button within the app to clear cache directly.

Here’s what you can do to effectively clear the SportsEngine app cache on your iPhone (iOS 18.6.2):

1. Force Close the App:
- Swipe up from the bottom of the screen and hold briefly to open the app switcher.
- Swipe up on the SportsEngine app preview to close it.
- Reopen the app and check if performance improves.

2. Offload and Reinstall the App:
- Go to Settings > General > iPhone Storage.
- Find and tap on “SportsEngine” in the list.
- Tap “Offload App” to remove the app but keep its documents and data.
- Then tap “Reinstall App.” This removes the cached data without deleting your stored info.

3. Delete and Reinstall the App (if Offloading doesn't help):
- Go to the home screen, tap and hold the SportsEngine app icon.
- Select “Remove App” > “Delete App.” This deletes the app and all its data including cache.
- Then download it again from the App Store and sign back in.

These steps help clear temporary files and cache that might be causing issues1 8.

Would you like me to walk you through any of these steps?