Hi there! I see you're having trouble playing or downloading videos on the TeleBox app. To help you better, could you tell me if this issue happens with all videos or only specific ones? Also, have you tried any steps so far, like restarting the app or your device?

In the meantime, here is a step-by-step guide to troubleshoot this issue on your Android device:

1. Check Your Internet Connection: Make sure you have a stable internet connection, either Wi-Fi or mobile data. Try opening other apps or websites to confirm.

2. Restart the TeleBox App: Close the app completely and then reopen it. Sometimes this refreshes the app and fixes temporary glitches.

3. Clear Cache and Data:
- Go to your device Settings > Apps > TeleBox.
- Tap on 'Storage' then 'Clear Cache.'
- If the problem persists, you can also try 'Clear Data' (note this may log you out).

4. Update the App: Ensure your TeleBox app is updated to the latest version via Google Play Store. Outdated versions could cause playback issues.

5. Check Storage Space: If you want to download videos, make sure your device has enough free storage space. Low storage can prevent downloads.

6. Change Video Player Settings: Some users resolved playback issues by switching the video player within the app settings. If available, try switching to VLC or another player under Settings > Advanced > Player.

7. Reinstall the App: Uninstall and reinstall the TeleBox app. This can resolve deeper app corruption issues.

If you've tried these steps or the problem is more specific, let me know so I can guide you better. Also, if you get any error messages, please share them.

Are you satisfied with this solution so far, or do you need more detailed help?

Tried all these but no use

Thanks for letting me know you've tried those steps already. Since the basic troubleshooting didn't help, let's dig a bit deeper.

Here’s what I suggest next, based on some detailed TeleBox troubleshooting resources:

1. Check for Server or Service Outages: Sometimes videos won’t play or download if TeleBox servers are temporarily down. You can check the official TeleBox troubleshooting page or their social media for outage announcements—here’s their official troubleshooting guide which might have updates on current issues: 1.

2. Test with Older Versions: Occasionally, the latest app version can have bugs that affect video playback. You can try downloading an older version of TeleBox from a trusted source like Uptodown and see if the videos play or download there: 9.

3. Check App Permissions: Ensure TeleBox has the necessary permissions to access storage and network on your device. Go to your device Settings > Apps > TeleBox > Permissions and allow access to Storage and Network.

4. Account or Subscription Issues: Some video content might require an active subscription or login. Double-check that you are properly logged in and your account is in good standing. Sometimes, unlinking and re-logging in can refresh access.

5. Network Restrictions or VPN: If you're using a VPN or if your network restricts certain streams/downloads, try disabling VPN or switch to a different network (like a cellular connection if you’re on Wi-Fi).

6. Clear App Data and Reinstall Again: Since you tried clearing cache and data before, I recommend uninstalling the app again, then rebooting your device fully before reinstalling to ensure a clean fresh start.

If none of these work, the official TeleBox FAQ and support forums can offer solutions or you might want to submit a ticket directly to their support team: 4.

Would you like me to guide you on how to try some of these steps or check anything specific? Let me know!