Hi there! I understand you're having trouble with the Citi app not being able to read your check deposits on your Mac with OS X 10.15.7. Let's get this sorted out. To start, could you tell me a bit more about what's happening exactly? For example, is the app unable to open the camera, or is it failing to capture or process the check image correctly? Are you using the Citi Mobile App on your Mac, or are you accessing Citi through a browser?

Once I have a bit more detail, I can guide you through some tailored troubleshooting steps.

failure to capture check image

Thanks for clarifying that the app is failing to capture the check image for your deposit. Since you’re on a Mac running OS X 10.15.7, I want to confirm—are you using the Citi Mobile App on your Mac, or are you attempting to deposit the check through the Citi website via a browser?

Many mobile deposit features, especially image capture, are designed primarily for smartphones and tablets with built-in cameras and may not work fully on Mac computers. Macs typically don't support the Citi Mobile App like iOS or Android devices do, and their browsers may not support camera integration needed for capturing check images.

Here's what I recommend:

1. Try Using a Smartphone or Tablet
If you have an iPhone or an Android phone, the Citi Mobile App on those devices supports mobile check deposits with live camera capture functionality, which tends to be more reliable.

2. If Only Using Mac, Use an External Camera or Scanner
The Citi website on a Mac sometimes permits check deposits by uploading images, but you will need to take pictures or scan the check separately with a camera or scanner and upload the images manually.

3. Check Camera Permissions
If you are using a browser on your Mac and want to try capturing images, make sure the browser (Safari, Chrome, etc.) has permission to access your Mac’s camera:
- Go to System Preferences > Security & Privacy > Privacy > Camera
- Ensure your browser is checked/enabled there.

4. Lighting and Background
Ensure the check is placed on a well-lit, plain background to help the camera focus and capture the details clearly. No shadows or glare on the check.

5. Check Image Requirements
Make sure the entire check is visible, including the MICR line (the numbers at the bottom), and that it's signed properly on the back4.

If you are trying to use the app on a mobile device and still can’t capture check images, you might want to try:
- Restarting the app
- Restarting the device
- Checking for app updates
- Confirming the app has camera permissions set2.

Please let me know which device you are using for the check deposit, and we can fine tune the steps based on that! Are you satisfied with this guidance?

Citi app check image not working solutions

Thanks for pointing me to specific solutions for the Citi app failing to capture check images. Given your Mac OS X 10.15.7 environment, here are some targeted fixes that might help resolve the issue:

1. Use a Supported Device for Mobile Deposits
The Citi Mobile App’s check capture feature is primarily designed for smartphones or tablets (iPhone or Android). Macs do not natively support this feature, so using a mobile device may be necessary for smooth check capture3.

2. Check Camera Permissions and Settings on Your Device
If you somehow use the Citi app on a device with a camera, ensure the app has permission to use the camera. On Macs, check under System Preferences > Security & Privacy > Privacy > Camera and allow access for the browser or app you’re using4.

3. Ensure Proper Lighting and Check Placement
Make sure you take the photo in a well-lit room with no shadows or glare on the check. The check should lie flat on a dark, plain background. This often makes the difference between a clear image and a rejected one6.

4. Update or Reinstall the App
If you are using the app on a supported mobile device, try updating the Citi app to the latest version. Sometimes reinstalling the app helps clear glitches related to check capture2.

5. Restart Your Device
A simple restart can refresh camera functions and app performance.

6. Manual Upload via Citi Website on Mac
Since mobile capture might not work well on Mac, you can take pictures of your check using a camera or scanner outside the app and upload the images manually through your Citi online account website if that option is available.

If none of these workarounds help and you're still unable to capture check images for deposit, I recommend reaching out to Citi customer support at [email protected] for detailed assistance or confirming if there is an ongoing app issue affecting check deposits.

Please let me know if you want help with any of these steps or have more details on your device setup. Are you satisfied with this solution?