Hi there! I understand you’re facing trouble using PayZapp UPI on your new iPhone with iOS 18.6 and also mentioned the Pixel Credit Card app. To help you better, could you share a bit more detail on what exactly isn’t working? For example, do you get an error message, does the app crash, or does it refuse to verify your account or SIM?

Meanwhile, I can guide you through some initial steps to check:

1. SIM Card Presence: PayZapp UPI often requires the SIM card to be active in the phone for verification. Could you please confirm the SIM with your linked bank account is inserted and active on the new iPhone?

2. App Version: Make sure you have the latest version of both PayZapp and Pixel Credit Card apps from the Apple App Store. Sometimes older versions can cause compatibility issues.

3. Reinstall the Apps: Try uninstalling and reinstalling the PayZapp app. This can fix issues related to corrupted app data.

4. Network Connection: Ensure your iPhone is connected to a stable internet network (Wi-Fi or cellular data).

5. App Permissions: Go to iPhone Settings > PayZapp, and check that all necessary permissions (like access to phone, notifications, etc.) are enabled.

6. Check UPI Account Setup: Open PayZapp, go to Profile > UPI Accounts, and verify your UPI ID is properly linked and not showing any warnings.

If you have tried these already, or if there’s an error message shown, please let me know. I can then guide you on more advanced troubleshooting or check if there are any ongoing issues with the app or your account.

Looking forward to your update!

Device passcode reset

Thanks for sharing that! It sounds like you want to reset the device passcode specifically for the PayZapp UPI and Pixel Credit Card app on your iPhone. Just to clarify, are you referring to:

1. The PayZapp app's own passcode (some apps let you set a security/passcode lock within the app itself), or
2. The UPI PIN associated with your bank account used in PayZapp, or
3. The device's (iPhone's) screen passcode?

If you want to reset the UPI PIN (which is the 4 or 6-digit code used to authorize payments via UPI in PayZapp), here are the steps for that:

Reset UPI PIN on PayZapp app (iPhone):

1. Open the PayZapp app on your iPhone.
2. Navigate to the UPI section or your linked bank accounts inside the app.
3. Look for an option titled "Forgot UPI PIN" or “Reset UPI PIN”.
4. Tap on it, then authenticate yourself using your registered mobile number or other verification methods.
5. You may receive an OTP (One-Time Password) from your bank to verify.
6. Once verified, enter a new UPI PIN and confirm it.

If it’s the app’s passcode you want to reset, sometimes you can reset it by uninstalling and reinstalling the app, then setting up security again fresh.

If you meant the iPhone’s device passcode, you would reset that via your iPhone Settings > Face ID & Passcode or Touch ID & Passcode — or by following Apple’s device passcode reset steps.

Please let me know which passcode you want to reset so I can guide you specifically! Also, if you want, I can share a short video on how to reset the UPI PIN for PayZapp as well1 2.

Contact PayZapp support for passcode issues

Hello again! For issues specifically related to your PayZapp UPI or Pixel Credit Card app passcode, you can contact PayZapp customer support directly for specialized help.

Here are the key contact details for PayZapp support:

- Toll-Free Phone Number: 1800 102 9426
- Email: [email protected]

You can also raise a ticket via the app itself by going to:
Menu > Help Center > Raise a Ticket

This way, you can mention your passcode issue, and the support team will assist you promptly. If the passcode problem involves UPI PIN reset or app security features, they can guide you with account-specific steps securely.

If you want, I can walk you through raising an in-app ticket as well—just let me know!

Are you satisfied with this contact information, or would you like help with something else related to passcodes?