Hi there! I see that on your Huawei Y6s, the Arriva bus app is only showing one bus on the live times. Let's work together to get that fixed.

Just to clarify, does this happen for all bus stops or just a specific one? Also, have you noticed if the app only shows one bus consistently or just occasionally? Knowing this will help me pinpoint the issue better.

In the meantime, here are some steps we can try to troubleshoot:

1. Check Location Permissions: Sometimes, if the app doesn't have proper location permissions, it might limit live data.
- Go to your phone's Settings > Apps > Arriva bus app > Permissions.
- Make sure Location access is allowed (ideally "Allow all the time" or "Allow only while using the app").

2. Refresh or Restart the App:
- Close the app completely (remove it from recent apps).
- Reopen and check live times again.

3. Check Internet Connection:
- Ensure you have a stable internet connection (either Wi-Fi or cellular data).
- Poor connectivity might reduce live data display.

4. Update the App:
- Open Google Play Store.
- Search for Arriva bus app and see if there's an update available.
- If yes, update and retry.

5. Clear Cache and Data:
- Go to Settings > Apps > Arriva bus app > Storage.
- Tap on "Clear cache" first, check the app again.
- If still an issue, you can try "Clear data" (note this might log you out and reset app settings).

6. Restart Your Phone: Sometimes a simple reboot can fix transient glitches.

If you’ve already tried some or all of these, please tell me which ones, so I don’t repeat them and can help you further.

Also, does this issue happen only on your Huawei Y6s, or have you seen it on other devices or platforms? That can help determine if it’s device-specific.

Let me know how it goes!

Your suggestions haven't changed anything

Thanks for letting me know you've tried those initial steps. Since nothing has changed, let's dig a bit deeper.

From what I understand, your Arriva bus app on your Huawei Y6s running Android 10 is only showing one bus on live times, and it's consistent, correct?

Here are some next steps:

1. Check for Service Disruptions or Updates for Your Area
Sometimes, live bus data might be limited if there are disruptions in service or technical issues on the Arriva network.
You can check live service updates and disruption notifications for Arriva routes here: Arriva Bus Service Alerts5

2. Try Using the Web Version (if available)
Since you're browsing on a WebKit browser, try accessing Arriva's live times through their official website mobile version to see if the issue persists outside the app. If the web version shows full live bus times, the problem may be app-specific.

3. Consider App Compatibility Issues on Huawei Y6s
Some users have reported issues on certain devices where the app may lag or fail to show full live data due to either OS version or device-specific quirks (see some discussions online about bus tracking lag and missing buses)6. Huawei devices sometimes have custom settings or restrictions that could affect app performance.

4. Reinstall the Arriva Bus App
Since clearing cache/data and updates didn’t help, removing the app entirely and reinstalling fresh might help clear any persistent corrupted files.

5. Contact Arriva Support
If none of the above helps, it may be beneficial to report this directly to Arriva’s support team. They might be aware of device-specific issues and can assist or escalate: [email protected] or use their contact page: Arriva Contact Us9

Let me know if you’d like help going through these steps in more detail or if you want me to check anything else!

Are you satisfied with the solutions so far?