Hi there! I understand that you've been doing extra activities in Magic Piano to earn Smoola coins but haven't received them yet. Let's try to get this sorted out for you.

To start, can you tell me if you're currently logged into your Magic Piano account? Also, are you playing on the WebKit browser on your Windows 10 system that you mentioned? Sometimes, if there's a login hiccup or connection issue, the rewards may not be properly credited.

In the meantime, here’s a step-by-step guide you can try to resolve this:

1. Ensure You're Logged In: Verify that you are fully logged in to your Magic Piano account. Sometimes rewards won't credit if the app or site isn't signed in properly.

2. Refresh and Re-login: Try logging out of your account and then logging back in. This can help sync your progress and update your Smoola balance.

3. Clear Browser Cache and Cookies: Since you are using WebKit on Windows 10, clearing your browser cache can remove any outdated data that might interfere with the rewards system.

4. Check Internet Connection: Make sure your internet connection is stable during and after completing activities as interruptions can prevent the reward from being processed.

5. Verify Activity Completion: Double-check that the activities are fully completed and recognized by the game—for example, watching the full video ads or finishing the tasks entirely.

6. Reload or Restart: Close the Magic Piano app/browser tab and reopen it, then check your Smoola balance again.

If these steps don’t help, sometimes the issue could be with the app/game servers or a bug. In that case, reinstalling the game or reaching out to the support email [email protected] could be next steps.

Let me know if you’ve tried any of these or if you need help walking through them! Are you ready to try these out?

I am using my iPhone 12 to play Magic Piano, and it's not crediting me the smoola I am doing the extra activities, like watching videos for certain amount of smoola credits and its giving me nothing.

Thanks for clarifying that you're playing on your iPhone 12 and that the Smoola credits aren't being awarded after watching videos for the extra activities. Let’s work through this together.

Here are some tailored steps to try on your iPhone 12 for Magic Piano:

1. Update the App: Make sure your Magic Piano app is updated to the latest version from the App Store. Older versions can sometimes cause issues with reward credits.

2. Check Internet Connection: Confirm you have a stable internet connection while watching the videos. Interruptions could prevent the credits from being registered.

3. Watch Full Video: Ensure you watch the entire video to completion. Sometimes skipping or exiting early means the system doesn’t credit the reward.

4. Restart the App: Close Magic Piano completely (double-tap the home button or swipe up and remove the app from recent apps) and then reopen it. Check if your Smoola balance updates.

5. Re-login: Log out of your Magic Piano account and log back in. This can refresh your account status and sync your earned Smoola.

6. Reinstall the App: If none of the above work, backup any game data if possible, then delete and reinstall Magic Piano from the App Store. Sometimes app reinstall fixes persistent reward glitches.
<brAdditionally, there have been reports from users about temporary issues with Smoola credits not being granted after watching videos on iOS devices. It might be a temporary server-side or app issue that the developers are working on5.

If the problem persists after these steps, you might want to reach out to Smule support directly at [email protected] with details of your device (iPhone 12), iOS version, and the problem, so they can look into your account specifically.

Would you like me to guide you through any of these steps right now?