Hi there! I’m sorry you’re having trouble logging in to your Resideo app on your Android device. Let me help you get this sorted out.

To start, could you please tell me if you’re seeing any specific error messages when you try to log in? Also, have you checked if you’re entering the correct user ID and password? Sometimes small typos can cause login problems.

In the meantime, here’s a simple checklist to try:

1. Confirm you’re entering the right credentials (user ID and password).
2. Make sure your Android device is connected to Wi-Fi or has a stable internet connection.
3. Try restarting your phone and then open the app again.
4. If the app hasn’t been updated recently, go to the Google Play Store and check for any available updates for the Resideo app.

If you’ve already tried these steps or still can’t log in, let me know what you’ve done so far and any error details you see. I’ll guide you through the next steps!

Also, sometimes removing the app and reinstalling it can help resolve login or app performance issues. I can walk you through that if needed.

Looking forward to your reply so we can get you back on track.

keeps stating login never logs in

Thanks for letting me know that the app keeps stating "login" but doesn’t actually log you in. That definitely sounds like something we can work through.

Let’s try these steps to get to the bottom of it:

1. Double-check your login info: Be sure you’re entering the exact user ID and password associated with your Resideo account.

2. Check your internet connection: A stable Wi-Fi or mobile data connection is essential for login to work properly.

3. Clear the app cache (this helps remove any corrupted data that might cause login issues):
- Go to your Android device’s Settings.
- Tap Apps & notifications > See all apps or App info.
- Find and tap the Resideo app.
- Tap Storage & cache.
- Select Clear cache and then try logging in again.

4. Update or reinstall the app:
- Head to Google Play Store, check if an update is available for the Resideo app. Install any updates.
- If it’s already updated or updating doesn’t help, uninstall the app and reinstall it fresh.

5. Check if your account has active devices linked: The Resideo app login requires that the account has at least one active device connected. If your account was recently created or devices were removed, it might cause login issues.

6. Confirm you’re logging into the correct regional version if applicable—sometimes certain regions have different portals.

If you’ve done these already or if it still doesn’t log in afterward, please let me know if you get any error codes or messages. Also, if you have access, try logging into your account on a web browser to verify the credentials work outside the app.

Feel free to try these and tell me which step you are at or if anything changes! Meanwhile, here’s a Resideo support article that covers general login error checks which might be helpful to glance at as well: What should I do if I receive a "cannot log in" error on my Resideo Smart home app?

Is Resideo server down today?

Thanks for checking! I took a look at the current status, and Resideo’s servers are showing as fully operational with no reported outages today. So, it seems there’s no server downtime affecting login right now1 3.

Since the servers are up, the login trouble might be related to the app or your account specifically. Have you had a chance yet to clear the app cache or reinstall the app on your Android device? That often clears up these kinds of issues if they aren't server-related.

Let me know how you’d like to proceed or if you want me to guide you through those steps!