Hi there! I want to help you get past that issue where the Resideo app freezes when you try logging in daily. To get a better grasp, could you tell me if this happens right after entering your password or when the app is loading? Also, have you tried reinstalling the app or clearing its cache already?

In the meantime, I’ll walk you through some steps that often help with login and freezing problems on Android devices:

1. Check Your Credentials: Double-check that your user ID and password are correct. Sometimes a small typo can cause trouble.

2. Clear App Cache and Data:
- Go to Settings on your Android device.
- Tap Apps or Applications (depending on your device).
- Find and select Resideo app.
- Tap Storage.
- Choose Clear Cache, then Clear Data (This resets app data, so you’ll need to log in again).

3. Reinstall the App: Sometimes the app files may get corrupted. Uninstall the Resideo app completely, then reinstall it from the Google Play Store.

4. Confirm Network Connection: Make sure your mobile device is connected to a stable Wi-Fi or mobile network as login issues can be related to weak connectivity.

5. Update Your Android OS & App: Ensure your device’s Android version 10 is up to date, and check for any updates available for the Resideo app.

If after these steps the problem persists, there might be something more specific going on with either your account or an app version conflict. Also, resetting your password via the Resideo customer portal can help rule out password-related issues.

Let me know which steps you have tried, and how the app behaves now! I’m here to help you get this resolved.

Are you satisfied with the solution I provided so far?

[Based on support resources on Resideo app login troubleshooting and freezing issues]1 2