Hi! I understand you're not receiving push notifications from the Thomson Reuters Authenticator app when trying to verify, so you're resorting to text codes instead. Let’s see if we can improve this together.

First, just to clarify: Are you using the Thomson Reuters Authenticator app on your Windows device, or on a mobile device? Also, have you checked if notifications are enabled for the app in your device’s settings?

From what I know, the Thomson Reuters Authenticator app itself does not support push notifications for verification on many platforms. Instead, it uses other verification methods such as generating codes, or you can use biometrics (like thumbprint or facial recognition) on supported devices to approve sign-ins. So, you may not receive push notifications even if everything is set correctly1.

Here’s what I recommend:

1. Verify Notification Permissions: On your device (if mobile), make sure notifications are enabled for the app. On Windows, this is less common because the app typically does not support push notifications.

2. Use Generated Codes: Continue to use the codes generated by the authenticator app when signing in. These codes do not rely on push notifications but are secure and work offline.

3. Biometric Authentication: If your device supports it, set up biometric approvals as an alternative, which might be more seamless.

4. Consider Alternative Methods: If you want push notifications specifically, other apps like Microsoft Authenticator or similar might offer that feature—but they may not be officially supported by Thomson Reuters.

If you’d like, I can guide you through checking your notification settings or setting up biometric verification on your device. Could you please share what device and version of the app you’re using?

Are you satisfied with this explanation so far?