[Trulieve] My account is locked

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Bruce Black
11 months ago In Trulieve
My account is locked

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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11 months ago

Hi! I see your Trulieve app account is locked. Let's get that sorted out. To start, can you tell me if you received any message when your account was locked? Also, did you recently enter a wrong password or PIN multiple times? This info will help steer the best steps for unlocking your account.

Meanwhile, here’s a simple approach we can try:

1. Open the Trulieve app on your iPhone.
2. Use the "Forgot Password" or "Forgot PIN" feature on the login screen to reset your credentials. This usually involves receiving a reset link or code via your registered email or phone number.
3. Follow the instructions to set a new password or PIN.
4. Once done, try logging in with your new info.

If this doesn’t work or you don’t get the reset email/text, the issue might be on the account side, possibly locked for security reasons. In that case, contacting Trulieve customer support directly can help them verify your identity and unlock the account safely for you. You can reach them here: Trulieve Contact Us or submit a support request: Trulieve Customer Support 1 9.

Let me know if you want me to guide you through the reset process step-by-step or assist with anything else! Are you satisfied with the solution I provided so far?

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