Hi! Thanks for reaching out. I understand that after watching the ad, the L.A. Times puzzle on Tampa Bay Times isn’t loading for you. To help me get a better picture, could you please tell me:

- Which web browser are you using with your Windows 10 device?
- Have you tried refreshing the page after the ad finishes?
- Do you use any ad-blocking software or extensions?
- Is this issue happening every time or just now and then?

This info will help me pinpoint the problem and guide you better. Meanwhile, a common cause is that ad-blockers may interfere with the puzzle loading after ads play, so disabling any ad-blocker temporarily could help.

Looking forward to your reply!

This issue is on my wife's mini Ipad with safari

Thanks for the info! Since the issue happens on your wife's iPad Mini using Safari, let's focus on some troubleshooting steps specific to that setup to get the L.A. Times puzzle loading smoothly after the ad.

Here’s what I suggest:

1. Clear Safari’s Cache and Cookies: Sometimes old data can interfere with loading content.
- Go to Settings > Safari.
- Tap Clear History and Website Data.
- Confirm the action, then try loading the puzzle again.

2. Restart the iPad: A simple restart can refresh the system and resolve temporary glitches.
- Hold down the power button.
- Slide to power off.
- After a minute, turn it back on and try the puzzle again.

3. Check Network Connection: Make sure the iPad is connected to a stable Wi-Fi or cellular network, as loading puzzles and ads requires a good connection.

4. Disable Content Blockers/Ad Blockers: If any content blockers are active, try disabling them temporarily because they can block essential scripts after ads.
- Go to Settings > Safari > Content Blockers (if available).
- Toggle off any blockers, then reload the puzzle page.

5. Update iOS and Safari: Make sure the iPad’s operating system is up to date, as newer versions may fix browser compatibility issues.
- Go to Settings > General > Software Update.
- Install any available updates.

If you’ve tried these already or the issue persists, please let me know. We can then look into advanced options like Safari settings adjustments or contact higher-level support for the puzzle itself.

You can also check Apple’s official Safari troubleshooting page here for more info: 1.

Are you satisfied with this troubleshooting approach so far?